Maria Jose Merino Henriquez

MARIA JOSÉ MERINO CUSTOMER RELATIONS SPECIALIST CAREER SUMMARY PERSONAL PROFILE I am currently studying Marketing at Universidad Centroamericana José Simeón Cañas. I am best distinguished for being a responsible person, capable of working with a team and able to work under pressure. I manage with excellence the Windows Operative System, including programs such as Microsoft Office, Salesforce, Google Drive, Avaya, among others. I am also knowledgeable of internal processes from Human Resources and other administrative areas. I am passionate about the things that I do and I’m always willing to learn something new. SKILLS Interpersonal skills Critical thinking Problem solving Adaptability Goal-setting Time management Ability to work under pressure CONTACT INFORMATION Phone: - Email:-Address: Av. Bernal, Residencial Satélie norte, casa 8F, San Salvador Human Resources Management Assistant COMISIÓN EJECUTIVA PORTUARIA AUTÓNOMA-CEPA- 2017 Activities performed: creation of management reports, payroll review, management of business directly with suppliers/vendors. Skills developed: organization, responsability, planning, time management Strategic Development Assistant XEROX EL SALVADOR |- Activities performed: assist the sales department and strategic department with sales strategies and management of supplies from the vendors. Skills developed: creativity, communication, attention to details, sales skills, work under pressure Bilingual Sales, Customer Care and Technical Support Representative CONCENTRIX EL SALVADOR |- Activities performed: sell printer equipments, computers and other HP supplies and products, as well as software licenses and anti-virus. Provide remote technical assistance to customers located in the United States and Puerto Rico. Provide assistance with Operative System issues related (Windows, IOS, Linux). Sell satellite radio subscriptions to Sirius XM customers located in the United States. Other activities performed: provide sales support to the team and help them to close sales during their calls, manage monthly sales reports and provide assistance with KPIs (QA, AHT, CSAT). Keep track of daily and mothly sales to report to upper management/Supervisor. Skills developed: sales skills, leadership, time management, team-work, computer/technical skills. Back Office Support CASHAPP | 2021 Activities performed: provide customer support via live chat and email to clients regarding issues with the financial app CashApp. Assisted with online stocks, BTC investment, refunds, payments, and escalate tickets when a higher support was needed. Skills developed: time management, attention to detail, critical-thinking, problem-solving Intake Specialist / Case Screening Specialist with Legal Certification MORGAN & MORGAN LAW FIRM| ONGOING Activities performed: provide legal consultations for Morgan&Morgan clients who wanted to hire an attorney for Personal Injury / Mass Tort / Medical Malpractice cases that took place in the U.S. The consultations were done over the phone via inbound calls. Handled Tier 1 and Tier 2 cases, took escalations, and performed outbound and follow-up calls with clients. Assist Team Lead with KPIs, escalations, follow-ups via email. Skills developed: active listening, multi-task, negotiating, organization, work under pressure, persuasion, empathy ACADEMIC HISTORY Elementary School-High School COLEGIO EXTERNADO DE SAN JOSÉ-2017 University UNIVERSIDAD CENTROAMERICANA JOSÉ SIMEÓN CAÑASONGOING BACHELOR OF MARKETING ADDITIONAL EDUCATION Accounting Diploma UNIVERSIDAD CENTROAMERICANA JOSÉ SIMEÓN CAÑAS-2017 French Language ALLIANCE FRANÇAISE SAN SALVADOR-ONGOING