Maria Jose Merino Henriquez

I initially started working as a Human Resources Assistant and was in charge of creating reports, reviewing payments, and dealing with the vendors/suppliers. Then I worked in the Strategic Development area as an assistant. I assisted the sales and strategies team with sales and marketing strategies.

Besides my previous experiences as an assistant, I have over 4 years of experience in the BPO industry, assisting clients located in the U.S. over the phone, live chat, and via email. I have worked in the customer service area, as well as in sales, back office, and technical support. Besides assisting customers/clients, I have provided support to the sales team with sales strategies, follow-ups to existing leads and potential clients, creating reports and KPIs, taking escalations, and creating tickets when higher support was needed.

During my experience, I have developed important skills such as great communication and interpersonal skills, organization, time management, attention to detail, ability to work under pressure, and multitasking. Besides that, I have gained experience working with different software and platforms like CRM, Salesforce, Microsoft Office, Google Services, and Avaya, among others.

With my knowledge and experience, I can help your business run smoother and make sure you and your clients are satisfied after every interaction.