Maria Jocelyn Nicolas Capuno

ABOUT ME I am driven, team player, hardworking, people oriented and result oriented . I can easily adapt and trainable . MARIA JOCELYN CAPUNO CONTACT ME-/-- EDUCATION BS HOTEL AND RESORT MANAGEMENT Major in Tourism Colegio De San Juan De Letran Calamba INTERESTS Designing Plants Arts and Crafts JOB EXPERIENCE ALORICA Customer Service Representative - Nov. 2021May 2022 Assist inbound calls from customers regarding their food orders, check ETA, do outbound calls to follow up restaurants and delivery drivers . Give solutions to their concerns and document it. I was also assigned as chat support. MIESCOR Refund Verifier - Incharge in assisting customers in their inquiries and claims for their refund. Checking of complete requirements for their claims and documentation and filing. BURGER KING PHILIPPINES Aug 2001-May 2004 Managing people, product and equipment. Do marketing campaigns in line with the company’s target to increase sales. Basic bookkeeping of sales , documentation. I was incharge of hiring and selections . SKILL Customer Service Problem Solving Basic Microsoft Office Critical Thingking Creative Thinking Active Learning People Oriented Team Player LANGUAGE English Tagalog