Maria Joana Denise Camato

MARIA JOANA DENISE CAMATO - -Makati City, NCR, Philippines CAREER OBJECTIVE To become a successful professional in a respective company where computer, communication, and people skills could be an asset. Also, to offer growth opportunities further personal and professional development and work towards the good fortune of organization. WORK EXPERIENCE Virtual Assistant- Freelancing December 2020- present Job Responsibilities: • • • • • • SEO - On-page, specifically Social Media Management /Digital Marketing task Managing calendars, appointments, email and any other administrative task Perform market research, marketing and reporting Web scraping Content writer, copywriting and product listing. Customer Service Representative Telus International Philippines March 2015 – June 2019 Job Responsibilities: ● Resolve escalated customer contacts through various support modalities including inbound and outbound calls, email, chat, and tickets. ● Perform variance analyses against critical benchmarks to identify the root cause behind trends. ● Drive partnerships and sales of the account supported, services, and solutions to target prospect companies through strategic conversations at all levels within these organizations. ● Create documents like process playbooks, performance trackers etc. ● Work with customers (new and prospective) to pilot new feature roll outs. ● Conduct needs analysis to uncover cross-selling opportunities. ● Probe for objections, remove obstacles, and eliminate barriers to gain commitment. ● Participate in periodic team reviews and updates on business progress, best practice sharing etc. Customer Service / Social Media Associate Sketchbooks Inc. April 2012- March 2015 Job Responsibilities: ● Develop a robust editorial calendar and schedule daily posts on social media including Facebook, Twitter, and Instagram. ● Develop a social media and branding style guide to ensure consistency in communications. ● Curate innovative and creative content that is interactive and engaging. ● Interact with customers to provide information on products and/or services, resolve problems, and offer general assistance. ● Handling of customer inquiries, order requests and complaints via email, phone and social media platform. ● Meets customer requirements within the store premises and provides accurate and up-to-date information on products and services. ● Creation and maximization of sales opportunities during special events and promotions. ● Encode / enter large data of customer orders and customer accounts onto approved system. ● Doing clerical jobs / general office support. Ensures processed files are kept on file in an orderly manner. ● Participates in shipment-receiving procedures by checking the accuracy of shipment contents, placing the proper price tags, and performing other related tasks. ● Fulfill other duties as assigned. Customer Service (Outbound) Interface Techno-Phil, Inc. (ITI) (Formerly Ascend Asia Philippines) April – July 2011 Job Responsibilities: ● To make outgoing calls to people. ● To inform them about new products and services. ● To try and sell the products and services to people. ● To listen to objections and handle them effectively. ● To generate more leads from the people out called. ● To enter the details of every interaction in the system. On call Promodiser Rational Merchandising Concepts Inc. May – August 2010 Job Responsibilities: ● Maintains store shelves by observing displays of company products; removing damaged or freshness-dated products; tidying store shelves; providing optimum display of products. ● Maintains inventory by restocking shelves with product from inventory; observing inventory levels; prompting store management to reorder when levels appear low; arranging for return and credit for damaged products. ● Completes call report by observing the display and pricing of competitors' products. ● Enhances merchandising and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Staff Tres Maria’s Enterprise September 2008 – February 2009 HIGHEST EDUCATIONAL ATTAINMENT College : Bachelor of Science in Computer Science Major in Application Development University of Makati 2012 CHARACTER REFERENCES: Available upon request.