Maria Isabelle Abad

MARIA ISABELLE ABAD Social Media Manager CONTACT My background in Social Media Management and Customer Service has equipped me with the key skills needed for the role. I’ve built the discipline, creativity, and adaptability through managing content and engaging with audiences, I’ve developed strong communication, time management, and organizational abilities. My experience in delivering excellent customer support and navigating digital tools has shaped me into a flexible, reliable, and detail-oriented professional with confidence and professionalism. - (whatsapp) EXPERTISE Strong Communication and Interpersonal Skills Time and Calendar Management Organizational Skills Technical Skills Administrative Support Problem-Solving and Decision-Making Self-directed with strong work ethic Detailed-oriented Dependable and Resourceful Optimistic and Enthusiastic Tech Savviness TOOLS Zendesk Google Workspace Microsoft Notion Trello Asana Salesforce Editing Tools (capcut, adobe) REFERENCE Gerrylene Mae Montayre Social Media Manager Online Course Trainer- WORK EXPERIENCE SOCIAL MEDIA MANAGER Mar 2024 - Feb 2025 Fix It Pro Airconditioning Services Designed graphics using Canva and edited short-form pictures and videos for marketing Engaged with followers and answered product inquiries via calls, emails, comments and DMs through facebook pages. Developed and executed a content plan that increased revenue growth with 60% not including profit. Proactively anticipating needs, demonstrating initiative to enhance productivity and decision-making. CUSTOMER SERVICE | SALES Jan 2022 - Mar 2024 FullBeauty brands Maintained a 95% call quality rating through active listening, empathy, and clear communication Assisted customers with payments, placing and tracking orders including refunds and replacements. Managed customer’s account and setting it up for them. Learned up-selling and cross-selling techniques. TECHNICAL SUPPORT REP Aug 2021 - Dec 2022 DirecTV Satellite Experienced in handling technical issues for customers in large volumes over the phone Gathering information for proper investigation and troubleshoot necessary actions. Provide prompt and accurate feedback managing their expectations for technical issues.