Maria Isabel Solis Jimenez

MARIA ISABEL SOLIS JIMENEZ INDUSTRIAL & SYSTEMS ENGINEER PROFILE PERSONAL Name María Isabel Solis Jiménez Birthday November 5, 1994 Nationality Mexican Languages Spanish, English CONTACT Mobile - Email - Address Zapopan, Jalisco, México REFERENCES Available upon request LINKS www.facebook.com/marisa511 www.linkedin.com/in/maria-isabel-solisjimenez PERSONAL SKILLS Analysis capacity Organizational Thinking Leadership Teamwork Effective Communication Problem Solving Empowerment of others Adaptability Planification Disciplined and adaptable Industrial Engineer with the ability to quickly learn and thrive in new environments. Strong in flexibility, teamwork, self-organization, and public speaking. Experienced in working under pressure with a keen interest in customer service, honed through consulting roles. Skilled in managing projects that improve operational efficiency and customer satisfaction. Areas of interest: Project Management, Data Analysis, & Consulting EXPERIENCE Coordinator of Strategic Information Western Region (2021 - Present) Tecnológico de Monterrey Guadalajara, México Co-managed the cross-functional project to improve Salesforce usability within the institution, collaborating with various departments, streamlined processes and enhanced operational efficiency to improve the monitoring of more than 5000 admission applications. Generated and analyzed Salesforce reports and dashboards for strategic decisionmaking, prioritizing initiatives that enhance customer satisfaction and the institution goals Identified strategies to attract and retain high-achieving academic students. Led change management initiatives, ensuring the team was prepared and supported through training sessions and providing technical support for new workflows and systems. Achievements: Ownership of escalations and work proactively with stakeholders, management, and internal teams, through the implementation of the Salesforce system to resolve issues in a timely manner across the Western Region. Business Consultant (2020 - 2021) Management Solutions CDMX, México Participation in the debugging project and establishment of a governance model within a prominent European financial institution, assuming the role of co-leader within the internal team to uphold the quality standards of the deliverables. Managed cross-functional projects by engaging with stakeholders to identify and resolve critical issues. Coordinated efforts across departments to implement effective solutions, overseeing project progress to ensure alignment with key business objectives. Sales Consultant Engineer (2019 - 2020) Keyence MX CDMX, México Identified and prioritized client needs by engaging with manufacturing companies to provide tailored solutions for laser marking equipment. Developed strategic sales plans to enhance customer satisfaction and support business growth in multiples industries located in Querétaro, México. Provided technical support for the installation and startup of the equipment. EDUCATION Universidad Internacional de La Rioja Master in IT Project Management 2022 - 2023 To develop a triple profile: an executive profile with the skills to manage projects; a strategic profile to design, direct and implement strategies and a technological profile that covers the current framework of Information and Communication Technologies. Tecnológico de Monterrey Bachelor’s Degree in Industrial & Systems Engineering 2014 - 2019 CERTIFICATIONS & KNOWLEDGE Certificate in Soft Skills and Management Skills Issued by: Universidad Internacional de la Rioja Professional Scrum Master I Issued by: SCRUMstudy Certificate in Data & Business Analytics Issued by: MIU City University Miami