I am a disciplined and adaptable Industrial Engineer with a passion for learning and driving positive change through strategic and people-centered solutions. Over the past few years, I have developed strong expertise in managing cross-functional projects focused on improving system usability, streamlining operational processes, and enhancing user experience, particularly through the optimization of Salesforce.
Throughout my career, I have collaborated with multiple departments and stakeholders to implement solutions that align with institutional and business goals. I co-managed a large-scale project aimed at improving Salesforce usability within an educational institution, helping monitor over 5,000 admission applications more effectively. My ability to translate complex data into actionable insights enabled leadership teams to make strategic decisions based on real-time reporting and dashboard analysis. I also played a key role in initiatives designed to attract and retain high-achieving students, while leading change management efforts to ensure seamless adoption of new workflows through training and support.
In parallel, I had the opportunity to participate in the debugging process and governance model design within a major European financial institution, serving as co-leader of the internal team to ensure high-quality standards in all deliverables. Additionally, I engaged with clients in the manufacturing sector to provide tailored solutions for laser marking equipment, developing strategic sales plans and providing hands-on technical support during installation and startup processes.
What sets me apart is my ability to quickly adapt and thrive in new environments. I am flexible, well-organized, and comfortable working both independently and within a team. I enjoy public speaking and have honed strong communication skills through customer service and consulting roles. Working under pressure has helped me build resilience and stay focused on delivering solutions that truly meet user needs.
I specialize in leading initiatives that merge technology, operations, and human-centered thinking, always aiming to improve efficiency, user satisfaction, and long-term value. My goal is to continue growing as a professional by taking on challenges that allow me to make meaningful contributions while learning from diverse teams and industries.
Whether supporting technical rollouts, leading change, or optimizing internal processes, I bring a proactive mindset and a genuine desire to build bridges between systems, teams, and goals.