Maria Gerica Palacio
Customer Service Representative
To further obtain a position in your company that would best fit my qualification and develop
further my talents, skills and continuous career improvement as I significantly contribute to the
growth of this institution.
Contact
Phone
-
Email
-
Experience
2020 - 2023
Ammex Isupport Worldwide
Customer Service Representative
Provided exeptional customer service (by answering queries, informing customers on
sales/promotion, etc.)
Proficient in active listening techniques, demonstrated by carefully hearing and
understanding customer needs, asking clarifying questions, and providing accurate
and timely solutions, resulting in a 25% increase in customer satisfaction score.
Proven track record of maintaining a patient and composed demeanor, even in high
stress situations, resulting in a successful resolution of customer issues and positive
feedback from both customers and colleague.
Address
Humanity Village Bagong
Silangan, QC
Education
2015
BS Psychology
New Era University
2019 - 2020
CONCENTRIX
Data Analyst/Transaction Processing
Gather 100+ data points from various sources to be used in analysis for managers and
senior leaders
Utilize strong organizational skills to manage 100+ rows of information on Excel.
Communicate findings with 5+ analysts to make effective decisions in driving go to
market strategy.
Collect and organize information to help solve problems
2008
Secondary Level
MORMS
Tools
Use data analytics to find trends and make decieions
Microsoft Office Teams
-
CA Telemarketing
Salesforce
Customer Service Representative
Proven track record of resolving complex customer problems by employing critical
thinking skills, collaborating with cross functional teams and implementing innovate
solutions, resulting in a 15% reduction in customer escalations.
Demonstrated strong empathy by actively listening to customer acknowledging their
concerns, and providing personalize solutions resulting in a 20% increase in customer
retention.
Exceptional verbal and written communication skills demonstrated through clear and
concise customer interactions, resulting in positive feedback and increased customer
satisfaction ratings.
Freshdesk
Slack
Canva
Asana
Language
Reference
English
Alvin Micaros
Chris Jun Benamir
Operations Manager, Ammex Isupport
Worldwide
Client Service Management, CA
Telemarketing
Phone:
Email :
-
alvin.micaros@isupportworlwid
e.com
Phone:
-
Email :
-om
