Maria Gerica Palacio

Customer Service Representative under company CA Telemarketing. Proven track record of resolving complex customer problems by employing critical thinking skills, collaborating with cross functional teams and implementing innovate solutions, resulting in a 15% reduction in customer escalations. Demonstrated strong empathy by actively listening to customer acknowledging their concerns, and providing personalize solutions resulting in a 20% increase in customer retention. Exceptional verbal and written communication skills demonstrated through clear and concise customer interactions, resulting in positive feedback and increased customer satisfaction ratings.

Data Analyst/Transaction Processing under company Concentrix Gather 100+ data points from various sources to be used in analysis for managers and senior leaders Utilize strong organizational skills to manage 100+ rows of information on Excel. Communicate findings with 5+ analysts to make effective decisions in driving go to market strategy. Collect and organize information to help solve problems Use data analytics to find trends and make decisions

Customer Service Representative under Ammex Isupport Worldwide Provided exeptional customer service (by answering queries, informing customers on sales/promotion, etc.) Proficient in active listening techniques, demonstrated by carefully hearing and understanding customer needs, asking clarifying questions, and providing accurate and timely solutions, resulting in a 25% increase in customer satisfaction score. Proven track record of maintaining a patient and composed demeanor, even in high stress situations, resulting in a successful resolution of customer issues and positive feedback from both customers and colleague.