Maria Flores

Ma. Lyn Olympia V. Flores INTERN --Blk-1 l-2 Grema Village, Malaybalay City SUMMARY An experienced Virtual Assistant with 5 years of providing reliable TECHNICAL SKILLS Sales Appointment Setter Data Management Data entry & CRM skills Objection handling Research and lead Qualification VIRTUAL ASSISTANT Lead Qualification and Assessment CRM and Data Management Communication and Follow-Up Lead Generation Strategies Collaboration and Coordination Analytical and Research Skills Persuasion and Negotiation Time Management and Organization Problem-Solving and DecisionMaking Calendar and Scheduling Management Multitasking EDUCATION BUKIDNON STATE UNIVERSITY COLLEGE OF ARTS AND ECONOMICS MALAYBALAY CITY, BUKIDNON- VALENCIA NATIONAL HIGH SCHOOL VALENCIA CITY, BUKIDNON- CAGAYAN DE ORO CITY CENTRAL SCHOOL YACAPIN, VELEZ STRT, CAGAYAN DE ORO CITY- support across different industries. I’ve handled a wide range of tasks, including customer service, sales and marketing support, technical assistance, chat management, product listings, data entry, email handling, lead generation, and appointment scheduling. I’ve also worked on inbound and outbound sales, helping clients grow their business. Known for being highly organized and adaptable, I take pride in delivering quality work, meeting deadlines, and going the extra mile to get great results. PROFESSIONAL EXPERIENCE VIRTUAL ASSISTANT - Making a high volume of calls to cold leads (people with no prior contact). Identifying potential customers based on their interest and fit. Updating customer information and call outcomes in a CRM system. Passing qualified leads to the appropriate department. LEAD MANAGER - Identifying and sourcing new leads through various channels (cold calls, emails, social media, etc.). Collaborating with marketing teams to create lead generation campaigns. Evaluating leads based on criteria like interest level, budget, and decision-making power. Filtering out unqualified or low-value leads. Building relationships with potential clients through followups this way I can nurture them. Managing and updating lead data in the CRM system. Ensuring accurate lead tracking and documentation. Coordinating with sales teams to ensure smooth lead handoff. Providing feedback to marketing teams for campaign optimization. Analyzing lead conversion rates and identifying areas for improvement. Generating reports on lead activity and sales outcomes. Using data insights to refine lead management strategies.