Maria Floradhel Pompa

MARIA FLORADHEL S. POMPA CAREER OBJECTIVE To obtain a challenging position with a progressive organization that allows me to utilize my skills and abilities, promoting personal growth and professional development. SUMMARY OF SKILLS ● ● ● ● ● ● ● Strong analytical and problem-solving skills Proficient in Microsoft Office applications and Google Suite Knowledgeable in CRM and Social Media Management Excellent written and verbal communication skills Efficient management and organizational skills Ability to work independently or as a part of a team Optimistic, hardworking, detail-oriented and flexible PROFESSIONAL EXPERIENCE Customer Success Specialist: TOPFOXX INC. (June 2019 – Present) ● Customer service management via email, phone, and social media platforms ● Utilized fulfillment platforms such as Shopify for precise order verification and efficient fulfillment ● Social media comments moderation ● Managed multiple projects including planning and execution Virtual Assistant: TRISTAR GLOBAL COMMUNICATIONS LTD. (October 2018 – April 2019) ● ● ● ● Managed the company’s social media account Maintained spreadsheets and databases through data entry Managed several email accounts, ensuring excellent customer care for the client Applied expertise in Microsoft Office applications PRE-PROFESSIONAL EXPERIENCE Internship: DEVELOPMENT BANK OF THE PHILIPPINES (November 2017 – March 2018) ● Assisted employees in the verification of daily transactions ● Provided support in handling various projects and assignments ● Contributed to promoting quality in products and services EDUCATIONAL BACKGROUND DIVINE WORD COLLEGE OF CALAPAN Bachelor of Science in Business Administration Major in Financial Management Gov. Infantado Street, Calapan City, Oriental Mindoro, Philippines -)