Maria

Professional in Communication with a high level of English and a Master’s degree in Digital Marketing and E-commerce. I have over 5 years of work experience in service sector companies, advertising agencies, digital marketing, and e-commerce platforms, performing coordination roles in marketing, commercial, post-sales, and customer service areas. My experience focuses on directing project development, which includes designing marketing strategies (both traditional and digital) and their implementation, leading client and team relationships to ensure compliance with agreed service terms. Additionally, I am skilled in creating concepts, brands, and products, structuring strategies to boost positioning and growth, and conducting market research to identify business opportunities. I have led the implementation of customer loyalty plans and post-sales strategies to maintain client relationships, as well as recovery plans for inactive customers.