MARIA FATIMA Y. CHAVES
OBJECTIVE:
To continue my career with an organization that will utilize my Management, Supervision, Administrative, and Analytical skills to benefit mutual growth and success.
WORK EXPERIENCE
Administrative Assistant
Tumi Staffing - Full-time
Jun 2022 - Present
Texas, United States · Remote
Work at Home
Social Media Manager with Analytics and Reporting
March 2019 – Present
Working as a Social Media Manager for Facebook Ad Campaigns. Work is basically monitoring the overall task of the team to make sure ad campaigns are working well. Work also includes daily reporting of stats with data coming from Facebook Business Manager, Google Analytics, and other web dashboard tools.
AMD Telecom S.A.
Lead Generation (Work at Home)
August 2020 – May 2021
Generating Leads through CRM and input company contact details. Research Company details using Snov, Hunter, Linkedin and Rocketreach.
VENDS World Travel Awards
Work at Home
Online Translator English to Arabic
August 2017 – November 2018
Worked as Arabic Translator for online advertising to convert simple English copy to Arabic and add to a number social media posts on existing sites such as Twitter and Google+.
EXL Service Philippines Inc.
Cebu City, Philippines
Team Leader/Assistant Manager
December 2015 – May 2017
Performed as working supervisor, provides coaching to more junior people and provides input to the manager on performance appraisals such as acting in the absence of the Manager, responsible for work distribution, and scheduling.
EXL Service Philippines Inc
Cebu City, Philippines
Sales Executive (Outbound Sales)
August 2015 – November 2015
Worked as a territory manager who communicates with company owners for business freight needs. This includes calling the business owners, doing research about the business and identifying specific business needs, identifies the material costs, plans and doing proposals for freight costs and schedules which targets overall cost reduction.
Convergys - Comcast Cebu
Cebu City, Philippines
Escalations
November 2014 – July 2015
Handled supervisory/escalation calls including billing issues, technical/troubleshooting concerns, upgrading products and other services, and general inquiry from the customers.
Convergys - Comcast Cebu
Cebu City, Philippines
Customer Service Associate
May 2012 - October 2014
Worked as a Customer Service Associate who assists customers with cable and internet issues in one of the leading cable companies in the US.
1&1 Internet Philippines Inc. Cebu
Cebu City, Philippines
Advance Technical Support
October 2009 - January 2012
Worked as an Advance Technical Support Representative who assists customers with website and server issues.
SEMINARS/TRAINING/ACHIEVEMENTS:
Digital Marketing Training by 20four7VA (Online)
June 15, 2019
GROW (Goal, Reality, Options, Will) Quality Coaching Certified Team Lead Cebu
EXL Service Philippines Inc.
June 2016
Team Leader Training Cebu – EXL Service Philippines Inc.
January 2016
Operations Support Award
Top Rank – Escalations Comcast National Overnights Cebu
January 2015 – March 2015
PERSONAL PROFILE:
Date of Birth:October 13, 1988
Place of Birth:Palompon Leyte, Philippines
Place of Residency:Palompon Leyte, Philippines
Age:34 yrs. old
Height:152.4 cm
Weight105.82 lb
Civil Status:Single
Sex:Female
Citizenship:Filipino
Email Address :-Contact #: -
Linkedin link : linkedin.com/in/maria-fatima-chaves-0b16b8175
I hereby certify that all information written above is true and correct to the best of my knowledge and beliefs.
