Maria Fatima Chaves

I have worked in different departments of different BPO companies and that’s where I actually got most of my work experiences – from being a customer service and technical service rep, then moved to escalations department, then moved to Sales department and got promoted as a team leader. With these experiences, I was trained and acquired the combination of leadership skills, communication skills, and analytical skills. So currently, I do freelance job as a social media manager generalist. So what I do is monitoring the overall task of the team to make sure ad campaigns are working well. My work includes daily reporting of stats. So I extract the data from Facebook business manager and some from Google analytics, then use those data for our daily reports.