Maria Evangeline Susi

MARIA EVANGELINE D. SUSI  CAREER OBJECTIVE   To use my skills, knowledge and work experience in the best possible way that could help achieve the company’s goals and objectives which in return, would contribute to my professional growth and development.     Email Address:-   Phone Number:-                               Hometown: 36 Bonifacio St. Dinalupihan, Bataan 2110     Educational Background  Bachelor of Science in Hotel and Restaurant Management   University of Sto Tomas, Sampaloc, Manila  S.Y-    Bachelor of Science in Nursing   Columban College, Olongapo City   S.Y-    Bachelor of Science in Nursing   Southeast Asian College, Quezon City, Manila  S.Y-    Skills    Inbound calls  Outbound calls   Able to provide excellent customer service  Excellent oral communication skills  Rapport building  Able to adapt and work in a fast-paced environment  Professional Summary    Customer Service Representative with over 11 years of experience in telephone customer service which includes sales, technical support, and customer care. In my years of service, I continuously aimed for customer service one call resolution and customer satisfaction.     Work Experience  SYKES INCORPORATED Sales Representative Year 2008 Handling inbound sales calls  Assisting customer purchase in office products  Assisting with returns and exchanges  NCO/EGS/ALORICA Philexcel, Clarkfield Pampanga Customer Service Representative Technical Care Representative Year 2010 - 2022 Handling inbound and outbound calls to support and answer customer’s inquiry regarding their postpaid accounts  Process payments and handle merchandise questions  Discuss billing concerns  Effective handling of concerns about postpaid mobile phones sales, services and subscriptions  Troubleshooting and making technical diagnosis to resolve customer’s concerns in a timely manner and determine the root cause, thereby creating the correct and applicable solution which results to achieving one call resolution