Maria Era Canillo

Maria Era Canillo Tangke 1 City of Naga, PH 6037 -- Avas Flowers, Philippines—Customer SUMMARY While many people are stressed out when dealing with angry customers, I find it an exhilarating challenge! During the past 8 years, I’ve assisted customers over the phone, via email, and online chats. I have outstanding problem-solving skills that allow me to respond to customer complaints or issues professionally and offer resolutions. I have a solid background in Customer Service and thoroughly enjoy talking to different customers. My goal is to deliver excellent customer service that will assist in boosting the reputation and profitability of your organization. I'm looking forward to new challenges that could provide me with opportunities to learn new techniques and where I can share my knowledge and expertise at the same time. Service April 2022 - July 2022 Responsible for processing orders and communicating with 3rd party vendors Handling Inbound Sales and Service calls Fusion BPO, Philippines—Customer Service/Technical Support July 2017 - July 2021 Responsible for processing orders and billing payments Handling Inbound Sales and Service calls SKILLS Strong Personal Skills Excellent in building EXPERIENCE connections with client Problem-Solving Skills Communication Skills Essintial, Philippines— Customer Service Computer Skills July 2022 - Present HOBBIES Responsible for dispatching technicians Monitoring technicians schedules Monitoring documenstaions and onsite times Free Diving, Hiking, Camping EDUCATION Cebu Institute of Technology- University, Philippines October 2010 - MARCH 2014 Bachelor of Science in Psychology - Graduate