Maria Dolores M. Oliveros

MARIA DOLORES M. OLIVEROS OBJECTIVE CONTACT P:- E:-A: Zone 3B Maliwalo, Tarlac City, Tarlac, Philippines, 2300 SOCIAL Dollie Maranga Oliveros @dollie.oliveros PERSONAL DETAILS Date of birth 12th November 1975 Nationality Filipino Religion Roman Catholic Aspiring to obtain a position as a call center representative in a dynamic environment, to handle calls for the corporation, respond to simple queries and route calls to the proper person, and improving my role as I enhance my customer service abilities, communication skills, and acquire knowledge about different services. WORK EXPERIENCE CUSTOMER SERVICE REP (CHAT SUPPORT) — JUNE 2016—JUNE 2017 SITEL, Inc.—San Miguel, Tarlac City • Taking orders of customers thru chat. • Handling customer’s concerns thru chat. CUSTOMER SERVICE REP (VOICE) — SEPTEMBER 2015 —JUNE 2016 SITEL, Inc.—San Miguel, Tarlac City • Taking the customers’ orders thru calls. • Handling customers’ delivery and concerns thru calls. Sex Female CUSTOMER SERVICE REP (VOICE) — OCTOBER 2009 — SEPTEMBER 2015 SITEL, Inc.—San Miguel, Tarlac City Marital Status Widowed • Taking the customers’ orders thru calls. • Handling customers’ delivery and concerns thru calls. • Handling escalation calls. • Sending reports and emails to clients. SKILLS Communication skills Reading Comprehension Interpersonal skills Microsoft Office Typing Leadership Time Management Product Knowledge Teamwork Adaptability/Flexibility Conflict Resolution Email EDUCATION LET (LICENSURE EXAMINATION FOR TEACHERS) SEPTEMBER 2017 UNIT EARNER—PROFESSIONAL EDUCATION—MAY 2017 COLLEGE OF EDUCATION TARLAC STATE UNIVERSITY, TARLAC CITY COLLEGE GRADUATE—BS ARCHITECTURE—APRIL 1998 TARLAC STATE UNIVERSITY, TARLAC CITY