Maria Dolores M. Oliveros

I worked in 2 call centers here in our area. The first one, I lasted for five (5) years. I was taking calls (Play.com; FTD.com), helping customers withe their orders and concerns. As time goes by, I was leveled up to take escalation calls, assist the new hired agents, send emails to clients and monitor the progress of my team. For the second company I applied for after I have resigned from the first company, I was also assisting customers (Staples.com/US) with their orders and track their deliveries. Eventually, I passed as a chat support and from there, helped my customers with their orders and concerns.