Maria Deserre Joy
Galan
Experience
March 31, 2017– December 20, 2020
Team Member/Team Support• Customer Support • FIS Global Solutions Inc.
Answering phone calls, emails and live chats from customers regarding their issues with Billing, Network, and Devices. Active listening and solving customer’s inquiry in a timely manner.
Became Team’s Support: Assist members with critical concerns, handling escalations and help them to become asset of the company.
December 2021–August 2022
Team Member• Technical Support • Alorica
Answering phone calls regarding issues with WIFI, TV,VOIP and emails.
Providing solutions such as troubleshooting, tickets and technician dispatch.
Education
Pedro Guevara Memorial National High School, Sta. Cruz , Laguna
Year 2002 - 2006
Objective
To have a greater opportunity to practice my skills and enhance my knowledge and experience in extending service to the best of my capabilities and fulfill the dream of working in a progressing company.
082 Salasad
Magdalena, Laguna, Philippines, 4007
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