Maria Delgado

MARIA DELGADO Office Administrator/Recruiter/Data Entry/Executive Assistant/Coordinator/Customer Service Email:- RESUME SUMMARY Dynamic, and goal-oriented professional, committed to provide my all in my day to day, I’d love to connect with employers who will invest in a reciprocated enrichment relationship, Solid background in office administration, recruiting, coordination, logistic and more. Consistently overseeing procedures that helps boost the company’s performance, Proficient communicator with excellent presentation and writing skills, meeting tight deadlines without compromising quality, strong human resources professional skilled in On-boarding, Reporting and Customer Service. Customer Service | project development | Self-learner | Meet Tight deadlines | Attention to detail | Communication | Teamwork | Organized | Trustworthy | Recruitment WORK EXPERIENCE Company: Moms Meals. Position: Intake Customer Care Specialist - Handle incoming Care Managers and client calls regarding account statuses inquiries Troubleshoot and deescalate callers as needed for account issue resolution Occasional follow-up with outbound calls or emails for the purpose of securing correct information needed to start new clients or continue current clients Utilization of portal system to create new clients and update existing clients within database system Coordinate with internal business partners including but not limited to Intake, Billing, and Logistics Assist company departments with Intake related inquiries Company: De La Rosa Immigration Position: Immigration Paralegal Assistant - Date Started - Date Ended November 2024 – March 2025 Date Started - Date Ended November 2021 – October 2024 Serve as the first point of contact for clients and potential clients, gathering crucial case details and providing informed guidance on immigration matters. Extensive knowledge of Google Suite, SharePoint, OneDrive, and various document management systems to streamline communication and case organization. Efficiently handle inbound and outbound calls, ensuring seamless client intake and case initiation. Actively listen to client concerns, troubleshoot case-related issues, and provide prompt solutions to maintain high satisfaction. Ensure client follow-ups, resolving outstanding concerns and maintaining clear case progress updates. Prepare immigration case forms and affidavits, meticulously reviewing documents to ensure accuracy and compliance with regulations. Conduct daily file reviews, ensuring all clients remain informed and updated on case statuses. - Follow up on critical documentation requests, ensuring timely submission to immigration offices like USCIS, NVC, and other agencies - Draft cover letters, affidavits, and essential correspondence necessary for case filings - Excel in handling sensitive legal records with strict confidentiality and attention to detail. - Translation of different types of documents from Spanish to English and vice-versa - Handled RFE, NOID and any other related to the matters - Adapt to additional legal tasks as needed, demonstrating versatility and commitment to immigration case management. Company: ManpowerGroup. Position: Client Facing Recruiter Date Started - Date Ended January 2020 – August 2024 - Candidate Sourcing & Screening: Identify, attract, and assess qualified candidates via job boards, referrals, and networking. - CRM & Client Platforms Management: Utilize CRM systems to track and organize candidate data efficiently. - Application & Resume Review: Ensure completeness and accuracy before advancing candidates. - Interview Coordination: Schedule and facilitate interviews, maintaining smooth communication. - Talent Acquisition Strategy: Align recruitment plans with company goals, improving sourcing and retention. - Applicant Tracking System: Maintain tracking for team alignment, presentations, and profiles to ensure timely follow-ups. - Recruiter Supervision & Quality Control: Review recruiter workflows for accuracy and compliance. - Process Optimization & Compliance: Identify weaknesses and implement hiring improvements with leadership. - Conflict Resolution & Team Management: Address hiring challenges, ensuring smooth operations. - Offer Management & Onboarding: Guide candidates through offers, negotiations, and onboarding for a seamless transition. Company: Mission Home Possible. Position: Mortgage Administrative Assistant - Date Started - Date Ended June 2020 – August 2022 Manage social media accounts for the regional manager personal brand Outbound calls to offer promotions, encourage product upgrades, or retain customers who may be considering canceling services. Create landing pages and flyers to promote different events and programs Cold call potential clients Complete client’s applications and make sure they can be qualified for a mortgage Calendar management, set up appointments and travels arrangements Recruiting of new loan officers for the Florida local office Participated as an active member of the department team and provided support to other team members Logging all interactions, order details, and issue resolutions in the company’s system. Effective communication, patience, and attention to detail are key in providing high-quality customer service in both inbound and outbound interactions. Coordinate the onboarding and offboarding of Loan officers Organized the client’s file making sure we have all required documents before being send to the processor Company: NXGEN. Date Started – Date Ended Position: Administrative Assistant August 2018 – December 2019 - - Supported the department by greeting and directing 30+ daily visitors to their proper location Established work priorities and ensure procedures are followed and deadlines are met. Arrange travel, transportation, expenses, and other logistics for Team members and managers, car in addition to reservations and preparing itinerary. Oversee and co-ordinate office administrative procedures, such as Creating and maintaining templates for forms, letters, tracking spreadsheets, etc. that added more organization to my department Handling mail distribution and courier responsibilities, as well as Assisting in ensuring departmental compliance with timelines, reporting, etc. Interacting with suppliers, contractors and clients in person, on the phone, and email, making sure to stablish and create long-term strong business relationships Participated as an active member of the department team and provided support to other team members Answer telephone and relay telephone calls/messages, and answering electronic enquiries, ensuring proper functioning and communication with clients and other team members