Maria Cristina Galvez

 Maria Cristina M Galvez General Trias Cavite Philippines - - Work Experience Freelance Technical Support – (July 7, 2021-Dec 15, 2023) • Handles inbound and outbound calls. • Answer customers email. • Resolves Customer questions and issues. • Assisting customer to process their payment. Exclusive Calls Telemarketing Inc. – Laguna (March 29, 2021-July 12, 2021) Freelance Appointment Setter • Handles outbound calls. • We offer Business Insurance. • Book appointments for our license broker. • Dealing with calls a highly professional manner. SLK Global Philippines, Inc. – Alabang (December 8, 2018- March 5, 2021) Process Associate – Disputes Resolution Department. • Dealing with customers who have fraud/non-fraud transactions. • Filing cases to investigate disputed transactions. • Providing and checking status/updates of the cases. Capital One Philippine Support Services Corp - Alabang (February 26, 2018 - July 20, 2018) Customer Service Representative – Credit Card Account • Dealing with calls a highly professional manner. • Answering any queries quickly and efficiently. • Quickly understanding a callers point of view and to empathize with them. Genpact Services LLC – Alabang (November 25, 2015 - February 10, 2018) Customer Service Representative - Paypal.com • Address customer service inquiries in a timely and accurate fashion. • Give accurate and appropriate information to answer question, troubleshoot issues and resolve. • Listening carefully for key concerns of the customer. Concentrix Services Corporation – Ortigas (June 19, 2015 - August 19, 2015) Technical Support Representative - Apple.com • Handles inbound/outbound calls. • Responds To customer calls using product knowledge. • Resolves Customer questions and issues. • Build the customers confidence in the brand. Educational Background Training/Seminar: Right Technicom Finishing Course for Call Center Agents NCII May 11,2015- May 28.2015 Alabang Muntinlupa City Secondary: Manila National High School SY:- Intramuros Manila Primary: Saint Mark’s Institute SY:- Casimiro Village, Las Pinas City Character References Rommel Gatchalian - Team Leader - SLK Global Phil Joan Velasco - Team Leader - Genpact Phil Kathleen Dianne Evangelista - Sr. Operations Rep - Capital One