Maria Cristina Galvez

I have built a solid career in customer service, technical support, and process management, gaining nearly a decade of experience across different industries. Over the years, I have worked with both local and international clients, where I was consistently responsible for handling customer inquiries, resolving technical and account-related issues, and providing professional support through inbound and outbound calls, email communication, and case management.

My experience as a Technical Support and Customer Service Representative allowed me to develop strong troubleshooting skills and the ability to assist customers with billing, payments, and product concerns. I learned the importance of clear communication, empathy, and patience, especially when dealing with frustrated or highly technical customers. Working with well-known accounts such as Apple, PayPal, and Capital One, I was able to strengthen my expertise in financial services, e-commerce, and technology support.

In addition, I gained valuable experience in dispute resolution while working at SLK Global Philippines. I was responsible for investigating both fraud and non-fraud cases, filing disputes, and providing clients with timely updates. This role sharpened my analytical thinking, attention to detail, and accuracy, as I had to ensure sensitive financial information was handled properly and that investigations were processed thoroughly and efficiently.

I also have a background in sales support and appointment setting, where I managed outbound calls to promote business insurance and scheduled appointments for licensed brokers. This gave me the opportunity to enhance my persuasive communication skills, resilience in handling objections, and ability to remain professional under pressure while meeting daily and weekly targets.

Throughout my career, I have consistently demonstrated adaptability, strong organizational skills, and the ability to thrive in fast-paced environments. I am proficient in using customer management systems, call center tools, and productivity applications. While I may not be fully familiar with Zoho CRM, I am confident in my ability to quickly learn and adapt to new platforms, as I have successfully done with similar tools in the past.

Beyond technical abilities, my greatest strengths lie in my professionalism, problem-solving mindset, and customer-first approach. I take pride in being detail-oriented, dependable, and capable of balancing multiple responsibilities without compromising accuracy or efficiency. Whether working independently or as part of a team, I focus on delivering excellent service and ensuring positive customer experiences.