Maria Corazon Tiongson

MARIA CORAZON S. TIONGSON 📍 Binangonan, Rizal, Philippines 1940 🧑‍💼 Professional Summary Organized and resourceful Administrative Virtual Assistant with over 4 years of experience supporting Australian Directors (RTO) and global teams. Skilled in calendar management, email coordination, document handling, and client communication. Known for efficiency, reliability, and adaptability in high-pressure environments and for being organized, reliable, and proactive—supporting Australian businesses and global clients with exceptional attention to detail and time management. Proficient in Google Workspace, Microsoft Office, and remote collaboration tools. Key Strengths • Client communication and time management • Thrives in high-pressure settings • Self-motivated and resourceful • Highly organized and results-driven • Adaptable, resilient, and quick learner • Team player and works well independently • Strong ethics, professionalism, and family values 🔧 Core Skills & Tools • Calendar & Email Management • Client Communication & Scheduling • Data Entry & File Organization • Document Creation & Formatting • Google Workspace (Docs, Sheets, Drive, Calendar) • MS Teams, Zoom, ChatGPT, LMS, Moodle, Prezi, CRM, MS Office (Word, Excel, PowerPoint, Outlook) • Clio Manage-Legal Management Software • Canva, Adobe Premiere Pro (Beginner) • Time Management & Multitasking • Stenography /Transcript transcriber medical and legal /Typing skills • Customer Service and Live Chat Support Part-Time Roles • Part time online tutor (international student) and part time classroom teacher -Holy Trinity College 2025 and Raises Academy Montessori -Pre-schooler 2025 • Studied face to face French Class- CASA France 2024 • LoanWorks Technologies – Loan Processing Officer (Mortgages) 2016 • EMAPTA – Survey Telemarketer (Superannuation) 2016 • ICMS / Mortgage International – Process Analyst 2016 • Part time Stenographer/ Transcriber /Office legal staff (Private Law Firm)2009 • Receptionist /All around medical staff- Medical City (Satellite branch Marikina)2007 💼 Professional Experience PeoplePartners Inc. — Admin Support Assistant / Training Support Officer -RTO Australia Dec 2019 – Dec 2023 | Quezon City, PH (Remote for AU Client) • Supported online and classroom training for students in diploma and certificate programs RTO-Australia • Handled invoice preparation, scheduling, and admin tasks (additional 2 Directors as Admin VA) • Served as virtual assistant for a Project Management RTO in Australia and managed Director’s daily calendar and emails, process invoices • Assisted Australian clients (training/RTO industry) in managing student workshops and online courses • Supported virtual training and course coordination iSupport Worldwide — Insurance Underwriter (Texas Auto Insurance) Mar 2017 – Aug 2019 | Ortigas, Pasig • Handled 1st notice of loss for auto insurance claims, documentation, and customer updates • Provided client-centered support in processing and validating insurance documents • Provided front-line support in auto insurance claim processing Transpeed Communications — Live Chat & Email Support/Legal Department (Project Based) Aug 2016 – Feb 2017 | Ortigas, Pasig • Assisted U.S. online shoppers via live chat and email (Emporium/Online shopping Account) • Assist Legal Team Department for customers complaints and billings using Clio Manage-Legal management software tools • Achieved perfect attendance and team point person recognition • Delivered prompt support, ensuring 100% satisfaction from clients and US attorneys EZY Service Centre Corporation —Loan Processing Officer (Mortgages) Feb 2014 – Mar 2016 | Ortigas, Pasig • Administered home loan applications and background checks/credit standing and their eligibility • Updated loan system and followed compliance procedures • Action incoming faxes, emails and received documents as and when required, including loading any new loan applications into the system Northgate Arinso—Data Management Analyst / HR Advisor May 2013 – January 2014 | Quezon City • Handled HR support for Malaysian/Singaporean clients • Reset passwords, processed medical/flex spending accounts Alta Resources— Business Process Service Representative (Seasonal Job) Sep 2012 – Jan 2013 | Ortigas, Pasig • Provided customer service via email/chat for Kohl’s.com • Met performance benchmarks and received recognition WNS—Customer Service Representative Feb 2011 – Jan 2012 | Eastwood, Quezon City • Supported insurance claim processing for BPO clients • Delivered results in a high-volume environment Manulife Business Process Services— Business Process Associate Nov 2010 – Jan 2011 | TechnoHub, Q.C. • Provided support services for finance and HR clients Microsourcing— Data Steward (Contractual) Oct 2009 – Aug 2010 | Eastwood, Q.C. • Conducted background verification and data cleanup Accenture— Claims Insurance Analyst Oct 2007 – Sep 2009 | Robinsons Pioneer, Mandaluyong • Managed insurance claim documentation and data processing 🎓 Education Polytechnic University of the Philippines (PUP) Bachelor of Office Administration and Business Teacher Education -) 📜 Certifications & Training • TEFL Certificate - Teacher Record (2025) • CEFR English Assessment C1 level – (2025) • Attestation de Comparabilité – ENIC-NARIC France (2023) • Adobe Premiere Pro – Beginner (2022) • Project Management – BSB51415 (2020) • Covid-19 for Nursing Professionals (2020) 🏅 Achievements • Perfect Attendance & Quality Awards (Transpeed, Alta Resources) • Performance Incentives (Accenture, Alta) • “Above Peer Group” – Individual Rating (2008) • ADHOC Team Point Person (Transpeed) • 100% Quality Audit • “Above Peer Group” Performance Rating • Best in Attendance, Productivity, Quality (Queue Management Team-Accenture) Personal Information Age: 39 | DOB: March 18, 1986 | Citizenship: Filipino | Gender: Female| Status: Married Religion: Roman Catholic | Place of Birth: Makati City| Height: 5’ | Weight: 130 lbs 📎 Character References- Available upon request.