Maria Corazon Tek Ing

Maria Corazon Rota Tek-ing CAREER OBJECTIVE To continue my career with an organization that will utilize my management, supervision and administrative skills to benefit mutual growth and success. -(+63) 926 - 476 - 8124 Calumpit, Bulacan SKILLS • Business Process Improvement • Client Management • Project Scheduling • People Management • Coaching • Delegation • Conceptual Thinking • Audit • Conflict Resolution •Problem Solving • Budgeting • Planning • Presenting •Training Software - Microsoft Office CHARACTER REFERENCES Michael Mullins Director Operations iQor Phils. Inc. 973 - 630 - 5773 Raymond Michael Cunan Sr. Operations Manager iQor Phils. Inc. 0920 - 974 - 7143 Ace Garcia Sr. Operations Manager iQor Phils. Inc. 0918 - 807 -5319 PROFFESIONAL EXPERIENCE April 2009 - Present iQor Philippines Inc. Operations Manager ● Monitor team performance by way of goal planning, process retention of skills taught in training, as well as quality of staff performance. ● Actively Manage SLAs. ● Develop long-term strategy and manage day-to-day performance. ● Motivate and professionally lead team mates. ● Works with senior management with projects for process improvement. ● Take ownership in identifying root cause of escalations. ● Perform quality monitoring of supervisors/agents and feedback findings (strengths, areas of improvement), provides feedback on process and improvement. ● Generates and submit report for deep dive analysis. ● Direct contact of client in terms of processes and quality guidelines. ● Responsible in cascading process and quality updates to direct reports. This includes facilitating calibrations and training. EDUCATION 2007 - 2009 Computer Based Accountancy ACLC College of Malolos City -Outstanding Student 2003 - 2007 Calumpit National High School Secondary Education - With Honors 1997 -2003 Macario Arnedo Elememtary.School Primary Education - Salutatorian ACHIEVEMENTS 2018 Promoted as Manager & Supplier of the Year 2017 Promoted as Asst. Manager 2016 Promoted as Supervisor - SME and Consistent Top Collector Seminars Attended PeaQ Performance Qoaching Training iQor Phils. Inc. - 2018 John Maxwell - Leading Through Crisis April 2020 John Maxwell Leadership Training - Power of I AM May - June 2020