Maria Concessa Arceo

MARIA CONCESSA ARCEO VIRTUAL ASSISTANT | PROJECT MANAGER SUMMARY WORK EXPERIENCE Detail-oriented virtual support professional with over seven years of experience, including a year as an Executive Assistant for a Blockchain company in Australia, where I also handled light project management tasks. Proven track record of collaborating with diverse businesses, including Amazon sellers, and managing social media accounts through strategic content scheduling and engagement tactics. Skilled in creating visually compelling Canva graphics for marketing campaigns, digital products, and promotional materials. Dedicated to delivering efficient support and fostering success, backed by 12 years of experience as an educator, which shaped a strong, people-focused approach. Origin Activation - Executive Assistant | Customer Support Representative PART TIME January 31, 2020 - August 30, 2025 Managed online classes Handled inbox management in both GHL and Gmail Created simple automations using GHL Designed graphics and edited videos for social media Provided customer and backend support during online events Managed social media communities Paylon - Virtual Assistant | Sales Representative - FULL TIME January 31, 2020 - January 10, 2025 Prepared accurate and detailed door quotes for clients. Managed and organized email communications to ensure timely responses and follow-ups. Handled documentation tasks, including data entry, file organization, and record-keeping. HelloBar - Junior Project Manager - FULL TIME April 2, 2021 - March 14, 2023 Managed projects for a SaaS agency, ensuring timely delivery and coordination across teams. Created and tested A/B pop-ups to optimize user engagement and conversion rates. Wrote compelling copy for marketing materials and pop-up campaigns. Raise - Virtual Assistant - PART TIME June 20, 2021 - May 26, 2022 Managed and responded to incoming customer emails, ensuring prompt and professional communication. Conducted LinkedIn lead generation to identify and connect with potential business prospects. Performed general office tasks, including data entry, scheduling, and administrative support. DefiLink - Executive Assistant / Marketing November 17, 2021 - May 16, 2022 Moderated Facebook groups and Discord communities, fostering engagement and addressing member inquiries. Conducted research to support marketing strategies and project initiatives. Managed social media accounts, creating and scheduling content to enhance online presence. Wrote compelling copy for marketing materials and social media posts. Handled documentation tasks and performed accurate data entry to maintain organized records. MDS Training Institute - Virtual Assistant May 11, 2020 - June 30, 2020 Managed email communications and scheduling tasks. Edited and updated content on WordPress. Handled documentation, data entry, and created simple graphic designs. WEB TITANS - Virtual Assistant December 3, 2019 - March 7, 2020 Managed emails, scheduling, and documentation tasks. Edited WordPress content and uploaded product listings. Created simple graphics and performed data entry. Study Blue - Virtual Assistant | Academic Writer January 11, 2017 - May 25, 2018 Conducted academic content research and wrote educational materials. AMZ Authority - Virtual Assistant April 8, 2020 - March 12, 2021 Managed projects and responded to customer emails. Prepared monthly PPC reports and conducted keyword research. Optimized product listings and resolved Amazon listing issues. TANGENT - Virtual Assistant to CEO August 12, 2017 - September 15, 2018 Managed email communications, scheduling, and documentation. Edited content on WordPress and created simple graphic designs. KEY SKILLS Social Media Management (Instagram, Facebook, LinkedIn, TikTok) Content Creation and Graphic Design (Canva, ClickDesign, CapCut) Project Management and Organization (Notion, ClickUp, Trello) Prospecting and Lead Generation (Instagram, LinkedIn) Customer Support (Zendesk, Chat, Email) Keyword Research (Viral Launch) SEO, Listing Optimization, and PPC Report Analysis Administrative Tasks (Order Processing, Data Entry, Web Research, Proofreading, Documentation) Communication Tools (Slack, Zoom, Google Workspace, Microsoft Teams)