Maria Clara Villa

María Clara Villa International Business Professional Profile Personal Information International Negotiator with knowledge in the areas of customer experience, e-commerce, marketing. Social abilities, excellent interpersonal relationships. Group work abilities and results oriented. Responsable, good disposition at the time of carrying out the work and I adapt easily to changes. Skills in spelling and writing and in languages like english and french. Birth date: Work Experience January 14 of 1998 Document ID: Influencer Manager 1'- Alternova, Docking Drawer | November 2023 - Currently United States - California (-- Medellín, Colombia Skills M.S Excel Shopify Airtable Google Analytics Languages Spanish English French Meta ads Click-up Google Ads Achievements and Functions: I manage a monthly budget of approximately $30,000 USD to implement marketing strategies through collaborations with nano, micro, and macro influencers across the United States. I develop and execute strategies on various platforms to identify and establish long-term relationships with influencers and content creators in the U.S., thereby promoting brand awareness through posts and advertisements. I successfully negotiated and launched campaigns with influencers who have between 100,000 and 900,000 followers, achieving posts that exceeded 1 million views. I use ClickUp for strategic management, data tracking, and task management of business processes. Influencer Marketing Manager Alternova, PAVOI | August 2022 - November 2023 United States - Miami Achievements and Functions: Generate multiple strategies and use different platforms to search and build long-term relationships with micro-macro influencers and content creators from United States to generate brand awareness through posts and ads. Create specific briefs for developing ADS to test and upload to the Facebook ads manager. Creation and implementation of databases and dashboards in Airtable as well as KPIs, to track monthly results for performance. Help manage collection photoshoots and select potential catalog photos. Studies Customer Support Manager Bachelor degree: Achievements and functions: Management, support, and solution of after-sales customers' issues to ensure the best possible service directly on Amazon, Implementation of methodologies to improve the after-sales process with customers. Creation and implementation of the wholesale program in the company. Support in the creation of an e-commerce for B2B customers on Shopify. Creation of terms and conditions that are sent to each new wholesale customer that joins the company. Check that Amazon listings are correctly presented to attract the customer EAFIT University International Business (2016 - 2020) Accumulated average: 4,4. High School: Marymount School 2001 - 2015 Graduated with International Alternova, PAVOI | November 2021 - August 2021 United States - Miami Baccalaureate Customer Experience Analyst Other Studies Maaji Swimwear | July 2020 - November 2021 Colombia - Medellín Currently Master in Digital Marketing & Ecommerce EAE Business School - Madrid 2021 Diploma in Strategy of Service and Experience (CX - SD) EAFIT University 2020 Diploma in Foreign Trade EAFIT University 2016 - 2020 French course Achievements and Functions: Manage, analyze, and interpret information from a logistic and commercial point of view. Commercial management of B2B and B2C clients from Colombia and the United States, attention and solution of problems of clients, ensuring that they are given the best experience and best possible service in their purchase through the different marketing channels of the company. Creation, dispatch and follow-up of orders in the stipulated time, managing the inventory that is available in the system. Logistics Intern Brand Assembly| July 2019 - December 2019 United Staes - New York Achievements and Functions: Assistance in the logistics area of fashion companies including: insertion of purchase orders, returns, styles and collections, and receipt of merchandise shipping documents. Additionally, assistance in knowledge management, registering and unifying processes; in the creation of tools in Excel for the periodic verification of the status of the orders. In turn, logistics processes were documented in order to increase efficiency in the company. Language center EAFIT 2019 International Trade logistics Course Nueva York University(NYU) 2019 Advanced Excel Course Tesla Company References Maria José Cuartas Paul Hostelley Director of Operations PAVOI Phone: - Director at Docking Drawer Phone: -