Maria Carina
Cantillo
Social Media Manager
Customer Support Associate--
Oas, Albay, Philippines
About Me
Experience
Hi, I am Rina! I am your virtually alert
Social Media Manager and Customer
Support Associate. I am detailed and
organized in gathering relevant data to
provide precise solutions to my client’s
needs. I follow a methodical approach
to guarantee efficient social media
management and customer service.
Convergys Philippines Inc.
Mandaluyong City, PH
Customer Support Associate 1
November 2012 – October 2015
Skills
Social Media Platform Management
(Facebook | Instagram)
Social Media Profile Creation and
Optimization
Build Brand Awareness & Credibility
Chatbot Development
Graphics Design and Video Editing
Customer Service
managing call time
answering customer inquiries
troubleshooting cable and internet
service
upselling new line-of-service
processing of orders
scheduling truck-rolls
documenting account
escalating calls
Education
Trainings
Certificate in Methods of Teaching (32
units)
Polangui Community College
2016 – 2017
Social Media Management
October 14 - Present
Department of Information and
Communications Technology
Legazpi City, Philippines
Bachelor of Science in Information
Technology
Bicol University Polangui Campus
2008 – 2012
