CAREER SUMMARY
SERVICE DESK - AT&T CMS
Sykes Asia Inc.| 2010 - 2014
- Provided customer support via telephone & email.
- Maintains an accurate shift report.
- Contacts customer upon restoral notification to verify
completion and assure customer satisfaction.
MAR I A AUR EA D .
PANGI LAGAN
TECHNICAL SUPPORT PROFESSIONAL - AT&T
MANAGED INTERNET SERVICE
Sykes Asia Inc.| 2009 - 2010
CUSTOMER SUPPORT PROFESSIONAL
- Pick up queued tickets and troubleshoot as needed.
- Contact customers and update them on the status.
- Maintain a record of all customer interactions and
transactions.
TECHNICAL SUPPORT REPRESENTATIVE - QWEST
OLYMPUS ACCOUNT
EXECUTIVE PROFILE
I have 9 years of experience as a
customer support representative
offering exceptional customer service,
Sykes Asia Inc.| 2006 - 2009
- Handled upset customers and resolved technical issues.
- Multitasks while providing service and resolving concerns.
- Record all the activity and communications involving
incidents.
problem-solving techniques, and
customer satisfaction.
ACADEMIC BACKGROUND
A C H I E V EME N T S
- Outstanding Performance 5th Best in
Sales Expansion Program.
LYCEUM OF BATANGAS
Bachelor of Science in Computer Science | 1998 - 2002
- Best Customer Service Representative
- Academic Scholar, 1st Semester SY-
- Author : Computer-Aided Instruction on Human Anatomy
CONTACT DETAILS
SKILLS AND INTERESTS
Mobile: -
Email:-Address: #86 Sampaga Greenhills Batangas
City
-
Motivated and Self-driven
Interpersonal Skills
Time Management
Strong Work Ethic
Adaptable
55 WPM typist
