Maria Aurea Pangilagan

My strategy is always forward-thinking, taking a bold approach to everything, equipped with entrepreneurial skills, and with my visionary leadership, it is not surprising that we will succeed over time.

I am the type of person who enjoys talking to, helping, and providing a service to others. It's a fantastic accomplishment that you're able to provide them with the service they deserve. That is most likely why I have managed to work as a Customer Service Representative for more than 9 years not noticing years have passed. I have vast experience in handling phone service-related concerns and I am confident that I will be able to handle other types of issues easily.

As a Customer Service Representative, I have the following skills:

• Outstanding Customer Service

• Attention to Detail

• Organized

• Great communication

• Great active listening skills

• Creative problem solver

• Patient and Empathetic Attitude

• Quick Learner

• Team Player

• Adaptability and flexibility

• Web Research

• Familiar with Canva, Google Slides, Zoom, Trello, Toggl

I worked as a Customer Service Representative and Technical Support Professional in three different accounts for the same BPO company. As an accomplished Technical and Customer Service Rep, I quickly assess clients' needs and deliver powerful service.

I answered 20+ customer calls per day, providing accurate and satisfactory responses to their questions and concerns. Most of the time we deal with an upset customer, I always think about what I would do or feel if I were in their shoes, and I believe it is one of the most important aspects of providing an excellent customer experience, for which I usually receive the commendation. In addition, I am a hard worker who is very focused on achieving results.

At the moment, I'm running my own small business, keeping transaction records, and still doing what I do best - providing excellent customer service.