Maria Angelica L. Hernaez

Maria Angelica L. Hernaez-- | Imus, Cavite Philippines WORK EXPERIENCE Straive Sept. 2022 – Nov.2024 Customer Service Representative | Health Care Remote  Handle Both Inbound/Outbound Calls, assisting individuals with disability claims and coordinating with the Social Security Administration.  Involves verifying client information, processing documentation, following up on pending claims and addressing any issue with SSA Representatives.  Adopt a proactive, problem-solving mindset to determine the needs of 60 customers on average per shift and effectively respond by researching, locating and relaying the correct information.  Document interactions, update records and resolve any claim discrepancies while providing clear and compassionate support.  Awarded agent of the month 7 times for hitting KPI’s since being hired. Straive June. 2022 – Sept. 2022 Order Management | Data Processing Remote  Able to meet deadlines, functioning effectively and prioritizing multiple tasks simultaneously in a fast-paced environment.  Verify Order details, pricing, and inventory availability before processing.  Ensure compliance with company policies, industry regulations, and customer requirements.  Enter and update order details in the system, including product codes, quantities, and customer information.  Process refunds, replacements, and exchanges according to company policies. Super Shopping Market Inc. Dec. 2020 – May. 2021 Inventory Clerk | Cashier Onsite  Processed customer transactions efficiently using POS systems, handling cash, credit, and digital payments.  Managed inventory levels by tracking, organizing, and replenishing stock to ensure product availability.  Conducted regular inventory audits to maintain accurate records and minimize discrepancies.  Support inventory reconciliation for financial reporting.  Maintain a balanced cash drawer and reconcile discrepancies at the end of shifts. SKILLS & TECHNOLOGIES       Proficient in Order Management Software (SAP, Oracle, Microsoft Dynamics, etc.). Comfortable using CRM Software, data entry tools, or database platforms (Salesforce, Zendesk). Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). Strong verbal and written communication skills, Including professional telephone and email etiquette. Multitasking: Handling multiple customer requests and Identifying and preventing theft or fraud at the same time. Ensure accuracy when handling customer information, orders, and complaints EDUCATION Saint Francis of Assisi College Accountancy, Business & Management  GPA: 3.7 Graduation April, 2020