Maria Angelica L. Hernaez

Hi! I'm Maria, A General Virtual Assistant and Customer Experience Specialist who thrives on keeping things organized and make the client's life running smoothly. I have master the art of juggling multiple tasks on my previous job— handling data entry, customer support, scheduling and email management all at once. 

I've managed Pending claims, Processed documents, Order processing and assisted customers— all while ensuring nothing falls through the cracks. If you need someone who's efficient, proactive and detail-oriented, I'm your person!

How I can help:? 

  *Order Fulfillment & Customer Assistance Expert

• Verify shipping details and coordinate with suppliers or couriers.
• Manage returns, cancellations, and refunds smoothly.

  *Customer Support (Email, Chat, Phone).

• Assist customers with inquiries, complaints, and troubleshooting.

  *CRM & Helpdesk Tools (Salesforce, Zendesk, HubSpot, SAP, Oracle, etc.)

• Track customer interactions and maintain detailed records.

   * Conflict Resolution & Problem-Solving

• Handle difficult customer situations with professionalism.

I take pride in making life easier for my clients by handling the behind the scenes tasks so they can focus on the bigger picture. Let's connect and see how I can support your business!