Margarette Dela Cruz

Margarette Joanne S. Dela Cruz Habay II, Bacoor City, Cavite, 4102, Philippines - - Customer Service Representative with 7+ years of experience providing outstanding customer support experience. I am experienced in providing customer support through inbound calls, blended with email task and chat support. Experience TaskUs Lumina Point Mall, Bayan Luma II, Emilio Aguinaldo Highway, City of Imus, Cavite Customer Support Representative, February 2018 – Present Assisting customers with their order issues, queries, and requests. QBE GSSC Net Cube Bldg., Bonifacio Global City, Taguig City Claims Officer, May 2013 – March 2016 Responsible for helping, Australian claimants throughout the whole claims process. 24/7 Customer Philippines, Inc. Ayala Ave., Makati City/ RCBC Bldg., Makati City Customer Service Representative, February 2011 – March 2013 Dealt with requests and issues on mobile service of Australian clients by answering inbound calls. Cognizant Technology Solutions Philippines Upper McKinley Road, Ft. Bonifacio , Taguig City Senior Process Associate – Customer Service Support, October 2009 – January 2011 Was responsible in ensuring proper handling of request to port in or transfer of phone numbers to a telephone service providers in USA. Education Lyceum of the Philippines University (LPU) -) Intramuros, Manila Bachelor of Arts major in Mass Communication specialized in Broadcast Communication