Margaret Tinina

-• - Margaret Tinina Project Manager | Operations Specialist | Virtual Assistant | IT Support PROFESSIONAL SUMMARY Results-driven Project Manager and Operations Specialist with experience supporting fast-paced businesses across marketing, coaching, and technology sectors. Skilled in client communication, workflow optimization, and cross-functional team coordination. Proven ability to manage multiple projects, implement systems and automations, and improve operational efficiency. Strong technical background in IT systems, database management, and digital tools, combined with hands-on experience in virtual assistance, content coordination, and business operations. Project Manager with expertise in client communication, content production, and workflow optimization to deliver timely and effective digital marketing campaigns. Proficient in automation, SOP development, and cross-functional team coordination to enhance operational efficiency and client engagement. Committed to driving strategic growth and innovation through data-driven project management and process improvement. WORK EXPERIENCE PROJECT MANAGER WebsterBerry Marketing • • • Drive strategic execution across multiple client accounts by translating high-level goals into actionable tasks, ensuring timely delivery and alignment with business objectives Serve as the primary point of contact for 6+ clients, managing communication, expectations, and project updates to maintain strong relationships and satisfaction Lead end-to-end project lifecycle coordination for marketing campaigns, from planning to execution and reporting, ensuring deadlines, quality, and scope are consistently met • Coordinate cross-functional teams (product, design, video, and marketing) to streamline workflows, remove bottlenecks, and improve delivery efficiency • Manage production and delivery of 40+ monthly content assets per client, maintaining timelines and quality standards across platforms • Develop and implement SOPs, workflows, and onboarding systems to standardize operations and improve team efficiency • Build and optimize automations using GoHighLevel (GHL) to enhance operational scalability and reduce manual processes • Track performance metrics and generate data-driven reports and insights, supporting decision-making and continuous improvement of client strategies • • Lead team coordination and sprint meetings (Scrum-based) to align priorities, monitor progress, and ensure accountability across teams Execute outreach and partnership initiatives (50+ monthly), supporting business growth and brand visibility VIRTUAL ASSISTANT & PROJECT SUPPORT WithinHer Coaching Jan 2024 — Present • Manage daily operations of a coaching business, supporting administrative and technical • tasks • Prepare coaching materials, workbooks, and assist in course creation (Kajabi) • Coordinate events using Eventbrite and ensure seamless execution • Manage online communities (Telegram, GHL) during live coaching sessions • Handle email inbox management and build automation workflows • Support content creation including YouTube editing and thumbnails • Streamline systems and processes to improve operational efficiency EXECUTIVE ASSISTANT | ADMIN & AI SUPPORT Maxxed Technical Systems Jan 2024 — Apr 2024 • Provided executive-level administrative support and calendar coordination • Assisted in AI training processes and administrative operations • Supported workflow organization and documentation INVENTORY MANAGER Donut Factory Apr 2024 — Oct 2024 • Managed inventory tracking, stock levels, and supply coordination • Maintained accurate records and ensured operational efficiency • Reduced stock discrepancies through improved tracking processes ICT INTERN ASSOCIATE Posta Pension Scheme Jan 2023 — Oct 2024 • Managed SharePoint document libraries, permissions, and content organization • Supported systems including EDMS, Fundmaster, and Microsoft Dynamics NAV • Maintained database integrity and system documentation • Managed user accounts and access rights • Ensured IT governance and security compliance ICT INTERN Posta Pension Scheme Oct 2022 — Dec 2022 • Provided IT support and troubleshooting • Assisted in maintaining digital records and systems • Supported infrastructure monitoring IT SUPPORT ATTACHÉ Ministry of Education May 2021 — Jul 2021 • Installed and configured hardware and software • Maintained systems and networks • Troubleshot technical issues and managed user accounts DATA ENTRY CLERK Kenya National Commission for UNESCO Jul 2021 — Aug 2021 • Managed database entries and verified data accuracy • Maintained secure backups and documentation DEBT COLLECTOR Quest Holdings Mar 2021 — May 2021 • Managed delinquent accounts and negotiated payment plans • Achieved highest collections performance INTERN – OPERATIONS & FINANCE Education for All Children (EFAC) Jan 2020 — Apr 2020 • Supported financial tracking, reconciliations, and banking processes • Assisted in workshop coordination and operational tasks EDUCATION BACHELOR OF INTERNATIONAL BUSINESS MANAGEMENT Africa Nazarene University Jan 2018 - Dec 2022 CERTIFICATION: INFORMATION TECHNOLOGY Africa Nazarene University SKILLS Project Management & Operations, Client Communication & Support, Workflow Optimization & SOP Creation, Automation (GoHighLevel, Email Systems), Virtual Assistance & Admin Support, Content Coordination & Production, IT Support & Systems Management, SharePoint, Microsoft Dynamics NAV, Kajabi, Eventbrite, Telegram, Data Management & Analysis. COURSES CERTIFIED SCRUM MASTER (CSM) — SQL – STRUCTURED QUERY LANGUAGE Coursera — DATA ANALYSIS & IT FUNDAMENTALS Coursera — COMPUTER SECURITY – IBM Coursera —