Margaret Odili

Margaret Odili

$10/hr
CUSTOMER SERVICE / SALES REPRESENTATIVE
Reply rate:
60.0%
Availability:
Full-time (40 hrs/wk)
Location:
Lagos, Lagos, Nigeria
Experience:
5 years
Margaret Ose Odili Customer Service Representative || Technical Support Specialist Lagos, Nigeria - Email:-, Linkedin: https://www.linkedin.com/in/margaretodili2019 PROFESSIONAL SUMMARY: As a Customer Service Representative and Technical Support Specialist with over 4 years of experience, I have developed excellent communication skills,and building relationships with clients. My strong organizational and time management abilities allow me to effectively prioritize tasks and meet deadlines. I am adept at handling multiple responsibilities and maintaining a high level of efficiency. With my attention to detail and problem-solving skills, I am able to anticipate and address any challenges that may arise. I am confident that my experience and skills make me a valuable asset to any administrative team. AREAS OF EXPERTISE ● ● Customer Service IT Support ● ● Lead Generation Telemarketing ● ● Email Outreach Sales Closing PROFESSIONAL EXPERIENCE . CUSTOMER SERVICE REPRESENTATIVE (REMOTE) 09/2024 05/2024 – Respond to customers enquiries through emails and social media platforms, phone calls on mobile/zoom and chats. Generate leads and cold call prospective clients. Resolve customer complaints/technical issues. Conduct Customer satisfaction surveys Document all interactions with clients Onboard new customer service associate CUSTOMER CARE (SALES AND SERVICE ASSOCIATE) 05/2021 – 08/2021 Union Bank of Nigeria PLC – Lagos( Lagos Island) Fostered a long-term partnership by cultivating a relationship of trust with the client. Manage client’s tasks and proactively prioritize them. Engaged and handled all client communication through multiple platforms. Searched for clarification on assigned tasks when necessary, eliminating any ambiguity. Provided administrative support to our team and clients, including managing calendars, scheduling appointments, and handling correspondence. Served as the first point of contact for customer inquiries, providing friendly and efficient assistance via phone, email, and chat. Assisted with order processing, billing inquiries, and resolving customer issues in a timely and professional manner. Maintained accurate records and databases, ensuring data integrity and confidentiality. Collaborated with team members to improve processes and enhanced the customer experience. Performed general office duties and ad hoc tasks as needed to support the team and business operations. SALES AND SERVICE ASSOCIATE 01/2018 – 05/2021 Union Bank of Nigeria PLC - Benin, Nigeria Developed and maintained strong relationships with commercial banking clients. Understood clients’ financial needs and provided appropriate solutions and services. Handled client inquiries and resolved any issues or concerns in a timely manner. Identified new business opportunities and worked towards expanding the client base. Coordinated with internal teams to ensure smooth execution of client transactions and services. Stayed updated with industry trends, market conditions, and regulatory changes relevant to commercial banking. Conducted financial analysis and assessments to evaluate clients’ creditworthiness. Prepared and presented financial proposals to clients, showcasing the benefits of the bank’s products and services. DIRECT SALES AGENT(DSA). 12/2016 - 01/2018 Union Bank Plc, Benin, Nigeria Identified and understood the needs of the customers by selling bank products proactively to new and prospective customers. Drove savings deposit and e-banking channels. Obtained relevant documents on all Bank products sold, e.g. identity document, business registration documents etc. Ensured timely submission of weekly sales activity reports to Branch Manager. Participated in weekly/monthly sales performance review meetings. Ensured accuracy of all bank forms and documents executed by the Customer. Ensured timely processing of all initiated customer transactions, with specific emphasis on account opening, ATM card, mobile/online banking and cheque book issuance. Ensured assigned sales targets and budgets are met. Participated in tactical sales/marketing activities. EDUCATION . UNIVERSITY: University of Benin Science Laboratory Technology, Grade (Second Class Upper) Sept. 2011 – Oct. 2016 ADDITIONAL SKILLS . Hard skills: Hubspot, Zoho CRM, Freshdesk, Zendesk, Intercom, Slack, Leadscrape, Apollo.io, Google Spreadsheets, Google Workspace Soft skills: Proactiveness, Strong communication, Attention to detail, Ability to prioritize tasks to meet deadlines, and Time management skills.
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