Margaret Ose Odili
Customer Service Representative || Technical Support Specialist
Lagos, Nigeria
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Email:-,
Linkedin: https://www.linkedin.com/in/margaretodili2019
PROFESSIONAL SUMMARY: As a Customer Service Representative and Technical Support
Specialist with over 4 years of experience, I have developed excellent communication skills,and
building relationships with clients. My strong organizational and time management abilities allow
me to effectively prioritize tasks and meet deadlines. I am adept at handling multiple
responsibilities and maintaining a high level of efficiency. With my attention to detail and
problem-solving skills, I am able to anticipate and address any challenges that may arise. I am
confident that my experience and skills make me a valuable asset to any administrative team.
AREAS OF EXPERTISE
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Customer Service
IT Support
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Lead Generation
Telemarketing
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Email Outreach
Sales Closing
PROFESSIONAL EXPERIENCE
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CUSTOMER SERVICE REPRESENTATIVE (REMOTE)
09/2024
05/2024 –
Respond to customers enquiries through emails and social media platforms, phone calls
on mobile/zoom and chats.
Generate leads and cold call prospective clients.
Resolve customer complaints/technical issues.
Conduct Customer satisfaction surveys
Document all interactions with clients
Onboard new customer service associate
CUSTOMER CARE (SALES AND SERVICE ASSOCIATE) 05/2021 – 08/2021
Union Bank of Nigeria PLC – Lagos( Lagos Island)
Fostered a long-term partnership by cultivating a relationship of trust with the client.
Manage client’s tasks and proactively prioritize them.
Engaged and handled all client communication through multiple platforms.
Searched for clarification on assigned tasks when necessary, eliminating any ambiguity.
Provided administrative support to our team and clients, including managing calendars,
scheduling appointments, and handling correspondence.
Served as the first point of contact for customer inquiries, providing friendly and efficient
assistance via phone, email, and chat.
Assisted with order processing, billing inquiries, and resolving customer issues in a
timely and professional manner.
Maintained accurate records and databases, ensuring data integrity and confidentiality.
Collaborated with team members to improve processes and enhanced the customer
experience.
Performed general office duties and ad hoc tasks as needed to support the team and
business operations.
SALES AND SERVICE ASSOCIATE
01/2018 – 05/2021
Union Bank of Nigeria PLC - Benin, Nigeria
Developed and maintained strong relationships with commercial banking clients.
Understood clients’ financial needs and provided appropriate solutions and services.
Handled client inquiries and resolved any issues or concerns in a timely manner.
Identified new business opportunities and worked towards expanding the client base.
Coordinated with internal teams to ensure smooth execution of client transactions and
services.
Stayed updated with industry trends, market conditions, and regulatory changes relevant
to commercial banking.
Conducted financial analysis and assessments to evaluate clients’ creditworthiness.
Prepared and presented financial proposals to clients, showcasing the benefits of the
bank’s products and services.
DIRECT SALES AGENT(DSA).
12/2016 - 01/2018
Union Bank Plc, Benin, Nigeria
Identified and understood the needs of the customers by selling bank products proactively to
new and prospective customers.
Drove savings deposit and e-banking channels.
Obtained relevant documents on all Bank products sold, e.g. identity document, business
registration documents etc.
Ensured timely submission of weekly sales activity reports to Branch Manager.
Participated in weekly/monthly sales performance review meetings.
Ensured accuracy of all bank forms and documents executed by the Customer.
Ensured timely processing of all initiated customer transactions, with specific emphasis
on account opening, ATM card, mobile/online banking and cheque book issuance.
Ensured assigned sales targets and budgets are met.
Participated in tactical sales/marketing activities.
EDUCATION
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UNIVERSITY: University of Benin
Science Laboratory Technology, Grade (Second Class Upper)
Sept. 2011 – Oct. 2016
ADDITIONAL SKILLS
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Hard skills: Hubspot, Zoho CRM, Freshdesk, Zendesk, Intercom, Slack, Leadscrape, Apollo.io,
Google Spreadsheets, Google Workspace
Soft skills: Proactiveness, Strong communication, Attention to detail, Ability to prioritize tasks to
meet deadlines, and Time management skills.