Margaret Morolayo

Margaret is a professional with solid experience as a customer support and marketing specialist in a wide range of sectors, including Fintech and FMCG, focused primarily on developing and implementing strategies that drive exceptional customer lifecycle, including onboarding, problem resolution, relationship management, sales and customer retention and impact overall revenue generation.

Her core competencies include:

• Providing an outstanding customer experience by delivering a high level of customer service and satisfaction, with a focus on empathy and good communication skills.

• Creating innovative and thoughtful ideas through the use of market research, trends analysis and end-user feedback to deliver experiences that exceed the needs and expectations of customers.

• Taking the lead with strategic initiatives in order to improve efficiency, reduce costs, and achieve company goals.

• Creating and implementing a successful approach to retention by developing strategies that increase customer loyalty, prolong the life of the relationship and drive value to the organization.

She is passionate about helping companies build an exceptionally valuable customer brand through intelligent relationship management which consistently delivers outstanding experiences to customers.