Marcos Rey Teaño

Marcos Rey N. Teaño Marital Status: Married Date of Birth: 31st October 1993 Nationality: Filipino Contact Address: 48. F Rallos Suba Población Cebu City 6000 Mobile no.: - Email Address:- E X P E R I E N C E March 2022 - June 2023– Vendor Service Representative RealPage- Vendor Credentialing process handling insurance requirements directly to the vendor to be compliant working in a certain property management company, explaining insurance requirements to property managers, Leasing and Maintenance using RealPage property management software. August 2019 – March 2022- Customer Service Representative Concentrix Technical Specialist handles customers who are calling to ask for an assistance related to smart phone, modems, routers and internet connection trouble shooting. Pitching sales for mobile products and services and scheduling an appointment for a technician. April 2018 – February 2019 Deck Cadet Seafarer’s Shipping Inc. Working on a cargo vessel for a worldwide trade doing maintenance and repair for the ship and cleaning its cargo hold. Preparing ropes to secure ship from point A to point B. April 2016 – April 2017 Customer Service Representative Wipro Philippines Inc. Handles customers who are calling to reserve, rebook and cancelling in and outside Australia and New Zealand flights. April 2014 – February 2015 Customer Service Representative Teleperformance FHCS Inc Handles consumers with personal postpaid plan who are calling to inquire or has billing complains, request for billing adjustment, connectivity issues and technical issues on mobile and landline phones. June 2013– June 2014 -Apprentice Mate Eva Shipping Corp. On the job training handling cargo and doing maintenance repair on a ship under supervision of a licensed captain. E D U C A T I O N 2010 – 2013- University of Cebu Maritime Education and Training Center Bachelor of Science in Marine Transportation- a program designed to provide students with the knowledge and skills working on a ship to worldwide trade such as navigation, deck watch keeping and safety of life at sea. T R A I N I N G Client-Specific Training – RealPage Insurance Certification- RealPage Teleperformance Operational Processes & Standards New Supervisor's Foundation Training Fair Housing Community Certification. Safety of life at sea training. S K I L L S | E X P E R T I S E Communication Skills: Clear and effective communication is crucial for conveying information, addressing concerns, and providing assistance to clients and colleagues. Network Infrastructure - Specific to Network Design and Architecture, Routing and Switching, Wireless Networking (Wi-Fi, Cellular), Fiber Optic Technology, LAN/WAN Setup and Management and Network Security (Firewalls, Intrusion Detection) Customer Support specific to Troubleshooting Customer Issues, Remote Technical Assistance and Knowledge of Helpdesk Tools. Technical Proficiency: Familiarity with property management software, customer relationship management (CRM) systems, and other relevant tools to manage and track interactions. Adaptability: The property management landscape can be dynamic, but I am open to change, new processes, and technologies. Airline Industry Knowledge - Understand airline industry terminology, fare rules, booking classes, and different types of airline tickets, such as one-way, round-trip, and multi-city. Reservation Systems- Proficiency in using Computer Reservation Systems (CRS) or Global Distribution Systems (GDS) like Amadeus, Sabre, Galileo, or Travelport to search for flights, make reservations, and issue tickets. Ticketing Regulations - Familiarity with international and domestic airfare regulations, including refund policies, baggage allowances, and exchange rules. Geography and Destinations - Good knowledge of geographical locations, airport codes, and flight routes to assist customers in finding suitable travel options. Organization: Keeping track of inquiries, maintenance requests, and other tasks while maintaining an organized workspace and workflow. Knowledge of Real Estate Laws: A basic understanding of relevant local, state, and federal real estate laws and regulations is important to ensure compliance and fair treatment. Patience in maintaining professionalism while delivering quality service. Team Collaboration specific to property management, maintenance staff, leasing agents, and other teams. Crisis Management in handling emergencies, such as property damage or safety concerns, with a calm and organize approach. Knowledge of Property Details - understanding property specifics, amenities, leasing terms, and local neighborhood information aids. T E C H N I C A L S K I L LS Microsoft Office Microsoft Excel Power Point Phone Etiquette Breeze Application Java Tools (Amadeus) for booking and reservation Outlook Service Link Zoom Sales Fore Genysys