Marco Zoncu | Freelancer Resume

Marco Zoncu 📍📞Via+39delle Tagliate di S. Marco, 450 – 55100 Lucca, Italy- | ✉️-Professional Summary Experienced technology leader with over 20 years in software engineering and R&D, specializing in AI-driven solutions, conversational interfaces, and large-scale system design. Proven ability to lead cross-functional teams, drive digital transformation, and deliver innovative, production-ready systems. Hands-on contributor with deep technical expertise in AI/ML, cloud architecture, and modern software development. Professional Experience Head of Engineering SonicJobs Ltd, London, UK May 2022 – Present ● Leading the adoption of AI agent technologies to automate job application workflows. ● Driving technical strategy and architectural design for scalable, agent-based systems. ● Aligning cross-functional goals between engineering and product teams. Key Achievements: ● Spearheaded migration to microservices architecture on AWS with the principal platform engineer. ● Championed integration of LLMs into the core product. ● Designed and launched the “Easy Apply” feature to streamline on-site job applications. Technical Director – Istella Cagliari Istella S.p.A., Pisa/Cagliari, Italy March 2020 – April 2022 ● Led AI product design and delivery, with a focus on conversational AI, NLP, and knowledge systems. Key Achievements: ● Advised a major European fintech company on virtual agent solutions in a competitive bid process. ● Led research into automating trouble ticket workflows with ML/NLP. ● Delivered a Business Intelligence tool for a top Italian public institution. Director of Research & Development Tiscali Italia S.p.A., Cagliari, Italy June 2019 – Feb 2020 ● Headed AI initiatives and collaborated with academia to embed AI in internal workflows. Key Achievements: ● Reduced human support load through chatbot self-healing and NLP-powered knowledge base. ● Expanded user access to automated support via custom and third-party channels. Software Team Manager Tiscali Italia S.p.A., Cagliari, Italy March 2017 – May 2019 ● Led AI application development for customer service automation. Key Achievements: ● Built and deployed a proprietary AI chatbot system with ticket automation and handover support. Technical Project Manager Tiscali Italia S.p.A., Cagliari, Italy May 2015 – Feb 2017 ● Oversaw back-end, front-end, and mobile teams for Indoona (VoIP/IM app). Key Achievements: ● Delivered Indoona Open Platform for third-party integrations. ● Enhanced Indoona VoIP quality, recognized in industry press. Mobile Development Team Manager Tiscali Italia S.p.A., Cagliari, Italy Aug 2012 – Apr 2015 ● Directed mobile development across iOS, Android, and Windows Phone. Key Achievements: ● Released Indoona 3.0 and 2.5 with new UI, group calls, live streaming, and social features. Android Development Team Manager Tiscali Italia S.p.A., Cagliari, Italy Feb 2011 – Jul 2012 ● Led in-house Android app development, avoiding outsourced costs. Key Achievements: ● Successfully launched Indoona Android app (v1.0–2.0) using open-source VoIP tech. SIM & Handsets Technical Manager – MVNO Tiscali Italia S.p.A., Cagliari, Italy Nov 2009 – Jan 2011 ● Developed SIM-based apps for Tiscali’s mobile services. Senior Software Engineer Noverca Italia S.r.l., Rome, Italy Jan 2008 – Oct 2009 ● Created advanced SIM services for geo-location, VoIP, and mobile banking. Software Engineer Microforum S.p.A., Rome, Italy Apr 2004 – Dec 2007 ● Developed mobile games and remote video surveillance platforms. Research Consultant PARADES EEIG, Rome, Italy Jan 2002 – Jun 2003 ● Studied discrete automata stabilization with convex combination techniques. Education Laurea (MSc equivalent) in Computer Engineering University of Pisa Sept 1994 – Jul 2001 ● Specialization in Automation and Robotics. ● Final score: 110/110 with Honors. Additional Courses & Certifications: ● Scientific School on Blockchain and DLT, June 2018, Pula (Italy) ● CIRA PhD Summer School on Mobile Robotics, July 2002, Bertinoro (Italy) ● GRE Certificate, Oct 2001 Technical Skills AI & Machine Learning ● LLMs, Multi-Agent Systems, OpenAI, Gemini, Bedrock, AutoGen ● NLP, Deep Learning, Supervised/Unsupervised Learning Programming ● Python, JavaScript (Node.js), Java, C/C++ Cloud & Infrastructure ● AWS, GCP, Azure ● Docker, Kubernetes, Docker Compose Databases ● NoSQL: MongoDB ● SQL: MySQL, PostgreSQL Tools & Methodologies ● Git, SVN ● Agile (Scrum, Kanban) Languages ● Italian: Native ● English: Fluent ● French: Intermediate ● Portuguese: Basic ● Polish: Basic Interests Music (jazz, classical, rock), reading (literature, science, economics), running, swimming, windsurfing.