Marco Romano Raphael Santos Yanson
Address: 2524 Jose Abad Santos Avenue,
Tondo, Manila, Philippines 1012
Phone: +63 - | +63 -
Email:-
WORK EXPERIENCE
Morphlabs, Inc. (a member of the Tanco Group of Companies)
(June 2015 – present)
Makati City, Philippines
❖ Business Development Manager – Sales and Marketing Lead
➢ Pioneering member and lead of the sales development operations team which is a recognized
leader in complete cloud solutions for the Service Provider and Enterprise
➢ The target markets are Philippine based CTO/CIOs and IT Directors/Managers
➢ Key tasks include:
■ Create, build and manage a prospect list that will serve as initial sales requirements
■ Build and maintain strong customer relationships
■ Develop a trusted advisor relationship with customers, stakeholders and executive sponsors
■ Operate as the point of contact for any and all matters specific to customers
■ Ensure timely and successful delivery of solutions according to customer's needs
■ Communicate the progress of weekly, monthly, quarterly initiatives to stakeholders
■ Forecast and track key account metrics
■ Identify and grow opportunities to ensure revenue growth attainment and targets
■ Assist with high severity requests and issue escalations as needed
■ Creating proposals for prospect clients
■ Campaign/Events planner and organizer
hibu (Philippines) Private Limited, Inc.
(Dec 2012 – June 2015)
Quezon City, Philippines
❖ Customer Liaison Executive – Subject Matter Expert (Jan 2014 – June 2015)
➢ Provide critical support services to hibu's premise and Sales Force for process questions
➢ Serves as a single point of contact for sales to call when in need of assistance
❖ Web Support Specialist – Product Support (Dec 2012 – Jan 2014)
➢ Answer phone calls and emails from Yellsites (UK) customers, perform website changes,
raise/assign other queries to relevant teams and maintain good customer satisfaction
➢ Perform website amendments such as image/video editing, web content writing and
proofreading, keywords used for meta tagging, SEO/SEM, and social media maintenance
SHORE Solutions Inc. (formerly Rainmaker Asia, Inc.)
(May 2012 – Jan 2013)
Mandaluyong City, Philippines
❖ Retentions Specialist – Inbound Sales Associate
➢ Assess customer’s Internet related concerns, provide appropriate Xfinity Signature Support
services, and manage to deliver successful sales call
➢ Save account cancellation requests and provide appropriate offers to win back the customer and
keep their service with Comcast
24/7 Customer Philippines, Inc.
(Jan 2012 – May 2012)
Makati City, Philippines
❖ Customer Service Representative / Inbound Sales Representative
➢ Assist customers of T-Mobile (UK) with their billing disputes, process credits and adjustments,
and troubleshoot mobile phone issues
➢ Provide excellent customer service to generate CSAT (Customer Satisfaction) survey returns
from the customer stating their experience with the Customer Service Team
Convergys Philippines Services Corporation
(July 2010 – Jan 2012)
Bacolod City, Philippines
❖ Technical Support Specialist (Level II) – Subject Matter Expert (SME)
➢ Assist customers of Time Warner Cable (USA) regarding their Road Runner Internet service
➢ Provide excellent customer service to generate CSAT (Customer Satisfaction) survey returns
from the customer stating their experience with the Technical Support Team
Acquire Asia Pacific Philippines Inc.
(July 2009 – June 2010)
Mandaluyong City, Philippines
❖ Outbound Sales Representative (Level II)
➢ Acquire new customers to subscribe to Dodo and SelecTV (Australia), ensure good quality and
activation of sales, and prevent fraudulent acts regarding customer's personal information
Parlance Systems Inc. (a subsidiary of ePLDT – Ventus)
(Nov 2007 – June 2009)
Makati City, Philippines
❖ Quality Assurance / Sales Verifier (May 2008 – June 2009)
➢ Verifying sales made by Acquisitions to ensure good quality of sales and prevent fraudulent acts
regarding customer’s information
❖ Outbound Sales Specialist (Nov 2007 – May 2008)
➢ Acquiring new customers to subscribe to Dish Network (Satellite TV) in the United States and
ensuring that our product is always the No.1
EDUCATIONAL BACKGROUND
Polytechnic University of the Philippines (PUP)
(2015 – present)
Sta. Mesa, Manila, Philippines
❖ Open University System – Bachelor of Science in Entrepreneurship Management
Pamantasan ng Lungsod ng Maynila (PLM)
(2005 – 2008 undergraduate)
Intramuros, Manila, Philippines
❖ 3rd Year – Bachelor of Science in Business Administration Major in Management
❖ 2nd Year – Bachelor of Science in Computer Studies Major in Information Technology
Espiritu Santo Parochial School (ESPS)
Sta. Cruz, Manila, Philippines
❖ Secondary
(2001 – 2005)
Lakandula Elementary School
Tondo, Manila, Philippines
❖ Primary
(1998 – 2000)
VOLUNTEER WORK
Love Yourself, Inc.
(2012 – present)
Metropolitan Manila, Philippines
❖ Change Agent – HIV Counselor and Advocate
➢ Certified by the Research Institute for Tropical Medicine (RITM), an arm of the Department of
Health (DOH), to provide HIV prevention and awareness in accordance of Republic Act 8504
COMPUTER LITERACY
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Well versed in MS Office (Word, Excel, Powerpoint, Outlook, Publisher, Lotus)
Well versed in Search Engine Optimization (SEO) / Search Engine Marketing (SEM)
Advanced knowledge in Photoshop, HTML, CSS, SAP, CISCO, AVAYA
Advanced knowledge in Operating System management (Windows, Mac OS, Linux)
Extensive skills in computer troubleshooting (Networking, Connectivity, Software & Hardware Setup)
Extensive skills in mobile phone operation (Windows, Android, Blackberry, Apple)
SKILLS & STRENGTH
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Good communication skills
Hardworking and Enthusiastic
Can perform under pressure
Can execute a task within a short time
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Flexible and Fast learner
Well developed sense of humor
Genuine respect for other people
Solid understanding of the subject
CHARACTER REFERENCE
Paulo Angelo A. Garcia – previous colleague
❖ Digital Marketing Officer – George Optical
➢ +63 -
Vanessa Vela Mercader – previous manager
❖ Operations Manager – Convergys Corporation
➢ +63 -
Michelle Mari Gamet – previous trainer
❖ Training Manager – Tata Consultancy Services
➢ +63 -
PERSONAL INFORMATION
Date of Birth
Place of Birth
Civil Status
Nationality
Religion
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March 26, 1987
Manila, Philippines
Single
Filipino
Roman Catholic
Passport Number
Social Security
Tax ID
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LinkedIn Profile
: Marco Yanson
