Marco Fernando

 MARCO M. FERNANDO Brgy. 25 1900 St. Laoag City Contact #:- Email Address:- Objective My objective is to encounter a firm that will enable me to grow as a professional and as an individual. I want to help a company achieve success while simultaneously enhancing my personal knowledge. I am eager to work a team structure and I am more than happy to travel when required. I enjoy encountering new challenges and this proactive mindset has already helped me to achieve success. Experience Customer Service Representative ▪ January 2017 – October 2017 Alorica – San Nicolas, Ilocos Norte • Attracts potential customers by answering product and service questions • Suggesting information about other products and services • Opens customer accounts by recording account information • Maintains customer records by updating account information. Samsung Promoter ▪ October 2017 – Nov 2017 Hi-Factor – Laoag, Ilocos Norte • Demonstrate and explain products, methods, or services to persuade customers to purchase products or utilize services. • Identify interested and qualified customers to provide them with additional information. Customer Service Representative ▪ January 2018 – May 2018 IBEX Global Solutions – Shaw Boulevard Service Desk – L1 ▪ August 2018 – February 2019 Accenture Inc. – San Nicolas, Ilocos Norte Filters help desk calls and provide basic support and troubleshooting such us: • Password resets • Printer configurations • Break/fix instructions • Ticket routing and escalation to Level 2 Education Divine Word College of Laoag, Laoag City June 2015 – October 2016 ▪ Bachelor of Science in Financial Management AMA Computer Learning Center June 2010 – April 2012 ▪ Computer Based Accounting Pateros National High School – Pateros, Metro Manila June 2008 – April 2010 ▪ Secondary School Ilocos Norte College of Arts and Trades June 2006 – April 2008 Gabaldon Elementary School June 2000 – April 2006 ▪ Primary School Certification NC II – Bartending May 2022 – August 2022▪ Technical Education and Skills Development Authority Personal Information Date of BirthJanuary 13, 1994 Age29 years old Place of BirthMetro Manila GenderMale CitizenshipFilipino ReligionRoman Catholic Civil StatusSingle Height5’9” Weight78 kgs. References Roy Robert Guerrero Human Resource  Accenture Inc- John Paul Durolfo Operations Manager Accenture Inc-