Marco Fernando

Customer Service Representative ▪ January 2017 – October 2017

Alorica – San Nicolas, Ilocos Norte

• Attracts potential customers by answering product and service questions

• Suggesting information about other products and services

• Opens customer accounts by recording account information

           • Maintains customer records by updating account information.

Samsung Promoter ▪ October 2017 – Nov 2017

Hi-Factor – Laoag City, Ilocos Norte

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products or utilize services.

• Identify interested and qualified customers in order to provide them with additional information.

Service Desk – L1 ▪ August 2018 – February 2019

Accenture Inc. – San Nicolas, Ilocos Norte

Filters help desk calls and provide basic supportand troubleshooting such us:

• Password resets

• Printer configurations

• Break/fix instructions

• Ticket routing and escalation toLevel 2