Marco Antonio Méndez Martell

Marco Antonio Méndéz Martéll - –-04 October 1999 (24 years old) PROFILE Person who effectively coordinates various tasks and works under pressure in an orderly manner. With a talent for treating people with patience and dedication. Ability to communicate and interact with people. English C1 – Resolution of conflicts – Customer service Indagator – – Proactive – Leadership Compromitted PROFESSIONAL EXPERIENCE Coordinator, Cinemex Platino Félix Cuevas, Mexico City    05/2017 - 12/2018 Exceed expectations of the “guest” at all times Increase the number of cinema attendance by 7% Awarded a recognition for the effort and dedication showed whilst working. 03/2019 – 07/2019 Passenger support program, AICM, Mexico City  Help and provide support to passengers who were inside airport terminal. 03/2021 – 08/2021 Call center Agent, Concentrix, Mexico City    Answer calls and emails exclusively from the USA Provide telephone assistance about electric vehicles and charging stations (ChargePoint). Creation of database and forms for each case. 07/2022 – 10/2023 Ground Handling Operator, SAM, AIQ, Queretaro   Coordinate load and unload ground service for cargo airlines (FEDEX, DHL, Cargojet) Motor vehicle operator on airport ramp ACADEMIC TRAINING Colegio Nuevo Continente (Campus CDMX) - PRAAT Escuela de Vuelo (Commercial Pilot) -