Marcellette Donato

Marcellette Donato - https://www.linkedin.com/in/marcelletteriley/ PROFESSIONAL SUMMARY Results-driven IT Project Manager with a strong track record in implementing software systems and leading seamless migrations. Successfully improved operational efficiency by 30% and reduced system downtime by 40%. Skilled in leveraging technical expertise to optimize business processes, enhance team productivity by 25%, and drive cost savings of $300K. SKILLS Cross-Functional Team Management Change Implementation Management IT Infrastructure and Operations Agile & Waterfall Business Analysis Systematic Issue Analysis Microsoft 365 & Exchange, Google Cloud Platform, Linux, MS Project, Monday.com Amazon Web Services, VMWare, Azure, ConnectWise, Power BI, Kaseya, Asana, Trello IT Glue, Intune, RX30, Windows 7-11, Jamf, Citrix, Apple DEP, MDM WORK HISTORY IT DIRECTOR 07/2024 - Current Bellana Technology • • • • • • Lead and oversee all IT operations, ensuring efficient and secure infrastructure. Develop and execute IT strategies that support business goals. Manage complex IT projects, including system implementations, software development, and network upgrades. Collaborate with stakeholders to identify technology needs and deliver innovative solutions. Ensure compliance with cybersecurity and data protection standards. Optimize IT processes, vendor management, and resource allocation. TRANSITION MANAGER 02/2024 to 07/2024 Dataprise (Contractor) • • • • • • Developed comprehensive transition plans, outlining roles, responsibilities, timelines, and milestones for successful implementation. Leveraged strong analytical skills to identify inefficiencies in existing processes and recommend solutions for optimization. Maintained detailed documentation of all transition-related activities for future reference and knowledge transfer purposes. Managed multiple simultaneous transitions, ensuring timely completion and minimal disruption to business operations. Cultivated relationships with key stakeholders across various departments to facilitate collaboration on strategic initiatives during transitional periods. Identified potential risks and developed mitigation strategies to ensure smooth transitions with minimal impact on business continuity. SOLUTIONS ARCHITECT 05/2023 to 02/2024 Xelda (Contractor) • • • • • • Streamlined IT operations for a growing small business in the waste services industry. Implemented backend systems to support business operations. Developed and maintained the company website, security, and user experience. Managed company email systems and infrastructure, decreased support tickets by 50%. Integrated third-party tools and software, automating workflows leading to a 32% increase in efficiency. Provided technical support for IT-related issues for an organization with 55 users. IT PROJECT MANAGER 12/2022 to 05/2023 CYBERTEK (Contractor) • • Developed project management roadmap to define project objectives, timelines, and milestones Successfully led 5-17 projects simultaneously within strict timeframes and budget constraints by solving complex problems and working closely with stakeholders • • • • Facilitated communication among team members to solve complex technical challenges efficiently and effectively. Managed technical upgrade projects for clients by working and coordinating with consultants and developers for integrations Developed project plans identifying key issues, approaches, and performance metrics Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects. PROJECT MANAGER PMO 05/2022 to 11/2022 Dataprise (Contractor) • • • • • • Managed multiple strategic projects with numerous sub-projects or workstreams. Developed project management roadmap to define project objectives, timelines, and milestones Worked closely with stakeholders to plan, develop, coordinate, and execute technical strategies aligned with the client's vision, mission, and purpose Led the successful execution of multiple complex projects simultaneously, ensuring quality outcomes for all stakeholders. Managed cross-functional teams to deliver projects on time, within scope, and under budget. Implemented agile methodology for project management, resulting in a 30% increase in productivity and a 17% decrease in project delivery time. IT SPECIAL PROJECTS MANAGER 03/2014 to 05/2022 Community Health Centers of Pinellas • • • • • • Led the implementation efforts for a range of software systems, including Dragon Medically Speaking, Salesforce, Zoom Rooms, MS Teams, O365, Skype, MS Teams Migration, EPiC EHR, Citrix MDM, Apple DEP, PaperCut, and Right-Fax Developed comprehensive training manuals and conducted training sessions for the successful onboarding of new systems Implemented and managed Apple and Citrix MDM and DEP for 1300 mobile devices and 1200 Desktops Managed a seamless migration and roll-out of EPIC EHR and MS Teams for over 400 employees across 14 locations, both physical and virtual Coordinated the procurement of essential resources and services for projects while staying within budgetary constraints Effectively managed a $600K budget allocated for IT projects, overseeing the successful completion of 10 projects within established timelines and with 100% accuracy PROJECT MANAGER 03/2012 to 03/2014 Coastal Consulting Services - Clearwater, FL • • • • • Managed setup and creation of company database and data server with VPN remote access Managed implementation of 8x8 VoIP phone, fax, softphones, mobile devices, and Polycom teleconference systems Implemented company IT policies, technical procedures, and standards for preserving the integrity and security of data, reports, and access levels Managed creation of web portal access, and migration of sales database Optimized IT processes, resulted in increased productivity by 44%. IT SUPPORT ANALYST 05/2008 to 05/2012 Bayfront Medical Center - St. Petersburg, FL • • • • • Analyzed console messages and resolved inconsistencies and system malfunctions to ensure data/report integrity Backed up data to prepare for disaster recovery and allow for data restoration Updated production sheets for daily processes & and verified data during and after processing and performed system balancing to ensure processing integrity Created FAQ guides for common issues and daily troubleshooting Ensured network, system, and data availability and integrity through preventative maintenance and upgrades. EDUCATION University of Phoenix | B.A Marketing VOLUNTEER St. Petersburg Toastmasters CERTIFICATIONS PMP ITIL 4