Marcellette Donato

I’m an accomplished IT leader and Project Manager with a strong foundation in customer support, IT support, and technical operations management. With 15+ years of hands-on experience across healthcare, technology, and enterprise environments, I specialize in designing and delivering IT solutions that enhance user experience, streamline operations, and drive measurable business outcomes.

My career began in IT support, where I learned to troubleshoot complex technical issues and support users across all levels. I quickly evolved into management roles where I led cross-functional teams, supported enterprise-level systems, and drove technology transformation—from helpdesk to the boardroom.

I bring deep experience managing technical support teams, implementing EHR systems, executing smooth cloud migrations, and enhancing service desk performance. At every stage, I prioritize end-user satisfaction, ensuring IT serves the people behind the technology.

Using my PMP and ITIL 4 certifications, I blend structured project leadership with a service-first mindset. Whether guiding staff through major transitions, resolving escalated support issues, or managing vendor relationships, I lead with empathy, clarity, and results.