Marcelino D. Valenciano II

Marcelino D. Valenciano II #8 Florida Street Green Meadows Subdivision Brgy. Mabiga, Mabalacat City,-- PROFILE An individual that has a good background in Finance, Customer Service, and Stakeholder Management. I have an extensive experience in Accounts Payable and handling large volumes of data. I am highly skilled in using several ERP system such as SAP, JDE as well as several web-based invoicing system for research and resolution. I am resilient under pressure and able to cope up with a fast changing environment while having a sense of responsibility on decision-making. A good team player while also capable of working with minimal supervision and able to handle people to produce results. PROFESSIONAL EXPERIENCE Shell Shared Service Centre, B.V. Expenditures Team Manager – Issue Resolution Team February 2017 – November 2018 Work Description  Supervises the day to day activities of the Issue Resolution team for the whole Americas Region  Overseeing 13 FTE that handles various tasks including facilitation of urgent payments, fixing errors and incorrect items, managing business partners and stakeholders’ queries and resolving rejected payments.  Schedule regular meeting with stakeholders to discuss operation related issues in order to create sustainable solutions.  Handles the team scheduling and hold regular 1 on 1 discussion to team members to address concerns and developmental needs.  Reviews the time and expense report of each team member before approving for payroll.  Continuous Improvement Activities and Efficiency Projects include standardization of the global rejection reasons, automation, creation of work instruction and standardized issue resolution guidelines. Shell Shared Service Centre, B.V. Expenditures Team Manager – Upstream Canada Delivery Team March 2013 – February 2017 Work Description  Supervises the day to day activities of the delivery team and controls operation ensuring target production and key metrics are met.  Overseeing the vendor helpdesk team and supporting team members on issue resolution and vendor escalation.  Schedule regular meeting with stakeholders to discuss operation related issues in order to establish solutions.    Handles the team scheduling and hold regular 1 on 1 discussion to team members to address concerns and developmental needs. Reviews the time and expense report of each team member before submitting to management. Contribute and implement ideas for Continuous Improvement processes Shell Shared Service Centre, B.V. Expenditures Specialist – Team OIC October 2010 – March 2013 Work Description  Act as focal point for vendor helpdesk in which I maintain and prepare the daily mailbox status and track invoice issues, production of staff, as well as the allocation of critical emails to the team.  Act as focal point for invoices with issues from tracking, report generation and resolution of the issues.  Prepare the daily team desk count and invoice assignments.  Assist my line manager on mini projects and ad hoc reports.  Assist team with resolving issues received from 3 rd party suppliers and business units.  Review parked and blocked reports and resolve aged items.  Prepare RTP Performance Report on a weekly basis.  Generate Parked Items Report and send chase emails to users with outstanding items  Act as focal for notices received by the business and ensure that the outstanding amounts are already paid.  Audit critical invoice documents.  Maintain the remittance notification being sent out by the bank to vendors. Shell Shared Service Centre, B.V. Projects Team Specialist April 2010 – October 2010 Work Description  Handles different projects that needs to be implemented within the department o KPI generation – Standardized metric generation, preparation and reporting across the department.  Consolidate and update the KPI data across the department and provide it to management. Shell Shared Service Centre, B.V. Accounts Payable Team Manager - Netherlands October 2009 – April 2010 Work Description  Supervise day to day operations of the expenditures team consisting of delivery and controls team  Back-up in approving payments in the banking system (BCS).  Assist in resolution of complicated issues to ensure resolution is provided on time  Schedule regular meeting with stakeholders to discuss operation related issues in order to create solutions  Consolidates and reviews the team's productivity reports before providing to senior management team.      Handles the team’s scheduling. Reviews the time and expense report of each team member before submitting to management Oversee the process migration from the Netherland business unit to the Manila Centre. Serve as the focal point of the stakeholders for urgent issues and concerns. Contribute and implement ideas for CI processes. Accenture AP Analysis Team – OIC December 2008 - September 2009 Work Description  Supervise the AP Analysis Team to make sure that vendor and client's inquiries are handled timely and accurately.  Ensures the team generates and perform AP performance reporting (e.g. blocked and parked invoices, outstanding vendor credits claimed, etc.) and deliver results on time  Handles QA Monitoring of the team's email responses to vendors and clients to ensure that  SOPs are followed.  Updates the team's process documentation whenever necessary.  Generates and provide the team's productivity reports to service management regularly  Handle supervisory calls and escalations if needed  Monitors the team’s queue while handling calls and provide back up on calls when necessary to ensure 100% answered calls.  Handles the team scheduling.  Reviews the time and expense report of each team member before submitting to management.  Responds to Adhoc AP reporting requests as well as Discretionary works related to FTP Services.  Works with suppliers, third parties and clients to do system testing and validate results before counterparts can approve the use of web invoicing system by supplier.  Implements new ideas/processes to improve team's productivity and efficiency.  Provide coaching to new and experienced members of the team.  Reviews reports and team's process related requests before they are done in production  Handle escalated and urgent issues from internal client to ensure that resolution is provided on time.  Escalates and coordinate with other teams/departments to make follow-ups on pending issues. Accenture Accounts Payable Senior Support Business Unit May 2005 – November 2008 Work Description  Responsible for responding to Payment and Invoice status queries from Project Crystal Business Units and Vendors.  Generate periodic business unit reports and perform AP performance reporting (e.g., blocked and parked invoices, outstanding vendor credits claimed, etc.)  Respond to Project Crystal requests from legal, internal/external audit or business units.  Provide internal and external audit support including supporting management response and resolution.          Respond to ad hoc AP reporting requests related to FTP Services. Escalates more complex issues to AP Support Manager as appropriate. Maintains record of contact and result in contact management system. Able to recognize unusual transactions, trends or variations and communicates findings to team leader. May be called upon to participate in harmonization of processes between the Project and third parties. Ensures SLAs are met and escalate production issues to team leader as appropriate. Contributes ideas and actions towards the continuous improvement of processes within area of influence. Maintains a thorough awareness and understanding of the Project’s Accounts Payable process Performs responsibilities in full compliance with the Project’s Code of Business Ethics, Policy on Business Conduct and Accenture’s ethical standards. Accenture AP Analyst September 2004 – May 2005 Work Description  Grows overall client delivery capability and implements long-term relationship and netsourcing strategies.  Resolves Payment and Invoice status queries from the client’s vendors (Level 1 support).  Processes queries received via the telephone or e-mail.  Answers requests real time and when not possible within specified service agreement levels.  Makes minor updates to the SAP payables systems reflecting vendor/employee enquiry.  Escalates more complex issues to Exception Processing team or Senior Payables Processing team as appropriate.  Maintains record of contact and result in contact management system.  Able to recognize unusual transactions, trends or variations and communicates findings to team leader.  May be called upon to participate in harmonization of processes between the client and third parties.  Ensures SLAs are met and escalate production issues to team leader as appropriate.  Contributes ideas and actions towards the continuous improvement of processes within area of influence.  Maintains a thorough awareness and understanding of client’s Accounts Payable process.  Performs responsibilities in full compliance with client’s Code of Business Ethics, Policy on Business Conduct and Accenture's ethical standards CyberCity Teleservices Ltd. Customer Service Representative June 2003 – September 2004 Work Description  Take inbound calls from various infomercial projects.  Worked as a Customer Service Representative for a large client catering an internet membership site. ADDITIONAL INFORMATION Personal Strenghts  Resilient Under Pressure and able to quickly adjust to change  Effective Delivery of Performance targets  Excellent communication skills and with vast experience in working with various nationalities  Collaborative and always looking for ways to simplify and establish efficient processes  Advanced MS Excel Skills Trainings/Accomplishments  Developed Efficiency Tools: o Task Allocation Tool – enables reduction of average invoice workplace allocation process from 45-60 minutes to under 15 minutes. o Email Tool – Creation of Rejection Letters to Vendor which consolidated the task from 3 employees to 1.  As communications focal, collaborate with focal from the other 4 SBO centres to successfully deliver the Communication Pillar’s priorities including building a global newsletter published quarterly which highlights achievements and current updates for the Accounts Payable Department  Yellow Belt Certified – Team member in a project to improve process on resolving invoice with issues  Essential Communication Skills; Meeting Advantage; Problem Solving and Decision Making; Coaching in the Workplace; First Things First; Leadership Skills for New Supervisors – classroom trainings  Operational Excellence – From an average handling time of 10 minutes, able to lead the team in achieving monthly average call handling time of below 7 minutes  Successful Process Migration from Onshore location to Manila offices. EDUCATIONAL BACKGROUND HOLY ANGEL UNIVERSITY, Angeles City Bachelor of Science in Financial Management and Accounting, Graduated SY 2003 (Dean’s List – 1999) ANGELES UNIVERSITY FOUNDATION, Angeles City Primary and Secondary School, SY 1989 – 1999 *References available upon request I hereby certify that the above information is true and accurate to the best of my knowledge and have been made in good faith