Marcel Ezeokoye
Ojo, Lagos State, Nigeria
- |-| LinkedIn
Professional Summary
Proactive Virtual Assistant with 2 years’ experience streamlining operations, managing high-volume inboxes, and supporting executives across e-commerce, customer service, and tech. Skilled in Asana, Trello, HubSpot, and Google Workspace, with a record of cutting response times by 40% and keeping projects on schedule. Known for self-management in remote roles, clear communication, and delivering results that free leaders to focus on growth.
Core Skills
• Inbox management & calendar coordination
• Administrative & Executive support
• Client onboarding & Customer Service
• CRM tools (HubSpot, Zendesk, Freshdesk)
• Project Management Tools (Asana, Trello, ClickUp)
• Workflow Automation & Reporting
• Travel Arrangements & Event Coordination
• Data Entry & Document Preparation
• Social Media Engagement & Lead Generation
Professional Experience
Virtual Assistant Internship
Digital Witch Support Community — Apr 2025 to June 2025 (Remote)
• Streamlined client inboxes and scheduled 5+ weekly meetings, ensuring 100% on-time appointments.
• Sourced and qualified 50+ leads, boosting follow-up response rates and sales opportunities.
• Resolved client queries during onboarding, improving customer satisfaction scores.
• Built task boards in Trello and Asana to maintain project visibility and hit all deadlines.
Virtual Assistant – Customer Support & Admin
Grace Cosmetics Ltd — Apr 2023 to Present
• Handled 100+ monthly customer inquiries across email, phone, SMS, and social media, driving a 25% increase in repeat purchases.
• Reduced average response time by 40% using HubSpot CRM, improving customer retention.
• Delivered product feedback to marketing, increasing campaign engagement rates.
• Produced weekly and monthly service reports, influencing operational improvements.
Technical & Administrative Support Specialist – Cranium Integrated Solutions Ltd | Mar 2017 – Feb 2023
• Oversaw successful EMR software deployments across 50+ hospitals, increasing adoption rates by 40%.
• Supported healthcare executives with daily admin tasks, scheduling, and email management to keep operations running smoothly.
• Onboarded and trained 500+ staff on EMR/EHR systems across hospitals, simplifying processes and cutting down manual processes by 70%.
• Handled technical troubleshooting and system support, ensuring minimal downtime and a better user experience.
• Coordinated with data teams to prepare automated reports, giving management clear insights for decision making.
• Designed and led a “Train-the-Trainer” program to speed up onboarding and maintain consistency across multiple teams.
Education
• Higher National Diploma in Accounting – The Polytechnic, Ibadan | 2015 – 2017
• ATSWA Certification – Accounting Technician Scheme (ICAN) | 2008 – 2011
TRAINING & CERTIFICATIONS
• IT Demand Skills & Services – Digital Witch Support Community | Jan 2025 – Apr 2025
