- Reply rate:
- -
- Availability:
- Part-time (20 hrs/wk)
- Age:
- 33 years old
- Location:
- Bacoor City, Cavite, Philippines
- Experience:
- 5 years
CUSTOMER SUPPORT / VIRTUAL ASSISTANT
MARC LIMWELL
MORALES
GET IN CONTACT
--Bacoor Cavite Philippines
PERSONAL PROFILE
6 years of solid
experience working as a
Technical Support for
different international
business industries like
Telco, Cable Provider
and Healthcare.
AREAS OF EXPERTISE
Phone support
Data Entry
Database Management
Email & Chat Support
Sales
WORK EXPERIENCE
WEBPORTAL HELPDESK SUPPORT
UNITEDHEALTH CARE
- reset and provide log in assistance to UHC providers
- assist medical providers and billers in utilizing the website
for online transactions
TECHNICAL SUPPORT REPRESENTATIVE
COMCAST
-handles technical concerns to fix cable issues over the phone
-create ticket to be submitted to onsite technicians
JUNIOR VIRTUAL ASSISTANT
- One time project to create Facebook post for a local food business
- Responsible in creating post s and responding to inquiries about the
product pricing and mode of delivery
TOOLS & APPLICATIONS
OTHER SKILLS
The ability to analyze
technical information
Flexibility
Detail oriented
Excellent problem
solver
Multi-tasking skills
Google Doc, Drive, Spreadsheet & Slide
MIcrosoft Word & Excel
Canva
Trello
EDUCATION & CERTIFICATES
UNIVERSITY OF PERPETUAL HELP SYSTEM
BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY
MERCER INSTITUTE OF SKILLS & KNOWLEDGE
CERTIFICATE OF ENGLISH PROFICIENCY
