Marc Ivan R. Enriquez
7D El Jardin Del Presidente 2, Sgt. Esguerra, Quezon City-
EXPERIENCE
AMOS Books Inc.
Position:
Q.C. Metro Manila
Warehouse Supervisor
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In charge of documenting the incoming and outgoing of books and supplies
In charge of making sure we have an accurate account of the inventory
In charge of scheduling deliveries and delivery routes
I also deliver personally sometimes when the orders are too much for our
frontlines to handle and we are following a deadline
Making comprehensible reports at the end of each month and year
TDCX Philippines
Position:
Ortigas, Pasig
Case Manager – Resolutions 2
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February 2017 to December 2019
In charge of handling the bulk of calls being received due to issues with how
customers go about in using the platform of the assigned account
Making sure the customers are satisfied while relying on the policies in place to
dictate how issues are resolved
Making sure to protect the best interest of the assigned account in each and
every call as well as strict compliance in accordance of the regulations in the
best interest of Teledirect
AMOS Books Inc.
Position:
January 2020 to December 2020
Q.C. Metro Manila
Digital Artist/Layout Artist
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July 2016 to December 2016
In charge of making covers for books that are ready to be published
Editing pictures inside the books for better viewing and orientation once printed
Changing the properties of books pending to be revised
Sitel Philippines Corp.
Position:
Baguio City, Benguet
Account Specialist/SME
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In charge of satisfying the bulk of calls that our account is receiving
Able to perform instructions and adapt to situations that each unique call
demands
Able to show leadership and product knowledge if asked by my fellow peers
Able to adapt to schedule and show flexibility when the need arose
Easybuys Car Trading
Position:
San Juan City, Metro Manila
Administrative Assistant
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Unit Manager Assistant
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January 2012 to November 2013
Carried and launched campaigns through social media, fliers, tarpaulins and the
management of the company’s website.
Cold-called people by phone and made sales calls geared towards the
productivity and growth of the company
Handled the accounting of the company’s finances
In charge of the company’s bank transactions and payroll
One of the pioneers of the company and helped build it from the ground up
Sunlife Financial Philippines
Position:
April 2015 to May 2016
San Juan City, Metro Manila
January 2011 to January 2012
In charge of creating charts for the statistical analysis of the performance of the
various insurance agents that my boss handled
Made different kinds of insurance proposals to be presented to prospective
investors
In charge of depositing and withdrawing funds to use for any activity in the
workplace
Education
National College of Business Administration and Arts
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Fairview,-
2nd year undergraduate - B.S. Business Administration
St. Augustine School
Mendez,-
Other Skills
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Fluent in English
High English comprehension
Computer literate and can easily navigate other computer programs
Knows Microsoft Office programs and Adobe Programs
Can easily make and organize paper works for filing, better understanding, and
comprehension
Amateur Chess Player
Personal Information
Birth date:
January 15, 1986
Status:
Single
Nationality:
Filipino
Religion:
Roman Catholic
References
Elena Bernardo
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AMOS Books Inc. (General Manager)
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Mills Santos
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Sitel Philippines Corp. (Coach)
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Herbert O
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Easybuys Car Trading (Owner)
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Alicia Lao
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Sunlife Financial (Unit Manager – Cypress NBO)
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