Marastella
DELA TORRE
Your Executive Support Specialist-
Baguio City,Philippines
Detail-oriented and versatile administrative professional with years of experience in
business operation, executive support, and social media management. Skilled in
organization, communication, and digital marketing, I excel at managing operations,
coordinating projects, and enhancing brand presence. Adept at multitasking in fast-paced
environments, ensuring efficiency and seamless business support.
Education:
Bachelor of Science in Tourism Management
Concordia College of Benguet
La Trinidad, Philippines
Expertise:
Customer Service
Admin & Operations
Leadership & Management
Social Media Management
Skills:
Transferable Skills • Management
Skills • Customer Service •
Leadership • Computer Skills •
Problem-Solving • Active
Listening • Interpersonal Skills •
Time Management •
Communication • Team Work
Professional Experience:
Social Media Manager
June 2024 - February 2025 | Michelle
Walker Properties
Developed and implemented social media
strategies that increased audience engagement
by 35%
Created compelling content and managed
digital campaigns to enhance brand visibility
and client outreach.
Scheduled and monitored social media posts
across multiple platforms, ensuring consistency
with brand messaging.
Use of tools like Capcut, Canva, Meta Business
Real Estate Virtual Assistant
June 2024 - February 2025 | I Love Real
Estate Academy
Managed social media, email newsletters, and
digital marketing efforts, increasing audience
engagement, brand awareness and client
conversions
Assisted with business operations, including
agent transactions, onboarding new hires, and
managing time trackers to streamline processes.
Coordinated communications and administrative
tasks to support the academy’s growth and
operational efficiency.
Use of tools like Canva, Capcut, GoDaddy,
Homebot, Google Workspace, Constant Contact
Social Media Manager
June 2024 - February 2025| Blue Arrow
Capital
Managed the company’s social media
presence across multiple platforms, increasing
brand visibility and engagement.
Created and curated content to educate and
attract potential investors.
Boosted posts and optimized ad performance
to generate more leads and expand audience
reach.
Use of tools like Brevo, Buffer, Capcut and
Canva for editing and scheduling
Operations and Marketing Assistant
July 2024 - February 2025 | JoSells Home
Established the business’s digital presence,
including branding, social media, and online
marketing strategies.
Developed and streamlined processes to
improve efficiency in daily operations and client
management.
Assisted with real estate tasks, such as
creating RPR flyers, postcards, and closing
checklists, ensuring smooth transactions.
Managed and assigned client tasks and
created task trackers to help client on track
Subject Matter Expert
March 2020 - January 2022 | eBay UK Mediation, Escalation & Appeals
Handled supervisory requests via email, chat,
and phone to resolve complex member
concerns, including payout issues, account
blocks, KYC verification, and eBay’s user
agreement for both buyers and sellers.
Managed administrative tasks, such as
generating reports, disseminating key
announcements, documenting meeting minutes,
and preparing end-of-day (EOD) reports.
Utilized Microsoft Excel, Word, and Outlook to
create performance reports and track key
metrics.
Facilitated client communication through Slack
and Zoom, ensuring seamless collaboration with
stakeholders.
Provided virtual assistance to local and
international agents from the UK and U.S.,
offering guidance on policies and best practices.
Worked closely with executives, including
Operations Managers, Team Leaders, and
Senior Operations Managers, to drive
operational efficiency and maintain service
quality.
Executive and Marketing Assistant
January 2022 - February 2025 | The Sylvia
System
Setup CourseCreator 360, streamlining coursebuilding and marketing processes.
Managed email and calendar scheduling,
overseeing six email accounts to ensure timely
responses, appointments, and efficient
communication.
Assisted in VA Bootcamp development,
creating and refining processes to enhance
operations.
Supported marketing initiatives, including
service pricing, email campaigns, and Kajabi
platform management, while optimizing
YouTube content and designing thumbnails for
better visibility.
Worked closely with operations and leadership,
handling customer service, onboarding, and
project execution.
Led a full-cycle project, from concept to beta
testing and successful launch with executives.
Managed hiring, from outsourcing VAs to
onboarding and offboarding, ensuring smooth
team integration.
Handled WordPress tasks, including client
payments via Stripe and backend audits to
ensure functionality before delivery.
Collaborated with technical and operational
teams to ensure seamless execution of
projects.
Oversaw daily operations, including database
management, skip tracing, CRM maintenance,
and applicant audits.
Operations and Marketing Assistant
November 2019 - March 2020 | Agetyeng
Travel and Tours
Managed daily administrative tasks, including
handling correspondence, phone inquiries, and
email responses.
Assisted in developing and implementing
marketing strategies to promote travel tours
and services.
Supported the planning and execution of travelrelated events, such as information sessions
and promotional campaigns.
Coordinated travel arrangements, including
booking accommodations and transportation,
ensuring seamless experiences for clients.
Maintained clear communication across teams,
keeping everyone updated on schedules and
operational changes.
