Marastella Dela Torre

Experienced Client Care Specialist, Admin Coordinator, and Social Media Manager with a proven track record in the real estate niche. I excel in supporting team leaders and realtors by streamlining operations, enhancing customer care, and driving online engagement. Additionally, I bring strategic expertise as an Executive and Marketing Assistant in coaching businesses for realtors and digital marketing.

My technical proficiency includes:

• Tools & Platforms: Kajabi, Skool, Metabusiness, Vimeo, Zoom, Slack, Google Workspace, Microsoft Office Suite, Canva, CapCut, HeyGen, Loom, kvCore, Lofty, Constant Contact, Rio, Avaya etc.,

• Key Projects:

• Successfully developed and launched the "3 in 30 Days" project for a Real Estate Coaching business, from initial concept to beta testing and full implementation with partners at "Townsites."

• Created Standard Operating Procedures (SOPs) to streamline daily operations for a real estate coaching client, enhancing efficiency and consistency.

• As a Social Media Manager, increased website traction, improved newsletter engagement, and achieved consistent growth in social media views and interactions.

• Professional Growth: Promoted from Customer Advisor to Subject Matter Expert (Supervisory Level), leading a team, providing real-time feedback, and coaching.

• Certifications: Completed VA Bootcamp (2022, 2023, 2024), covering Administrative, Social Media, Client Relations, Cold Outreach, Email Management, Content Creation, Graphic Designing, Market Research, and more.

• Problem-Solving Approach: I embrace challenges with a mindset of growth, ensuring that unfamiliar processes or tools are mastered within two weeks through research, clarification, and practical application.

• Adaptability: With a background spanning roles in online sales, HR, front desk, administration, and social media management, I excel in fast-paced environments. My experience includes handling overtime, shifting schedules, ad hoc tasks, and impromptu responsibilities, all while maintaining a commitment to meeting and exceeding team goals.

My versatility, technical skills, and commitment to efficiency make me a valuable asset to any team. Let's collaborate to elevate your business success!