Maranatha Joy Rallos

MARANATHA JOY D. RALLOS COORDINATOR PROFILE INFO Location Garde Compound, Mabini Street, Santor, Bongabon, Nueva Ecija 3128 Philippines Mobile- Email- ED UCATION BS ENTREPRENEURSHIP JEG Essential Colleges Inc. Bong., Nueva Ecija / Philippines On-going Detail-oriented person, comfortable at multi-tasking, with more than 9 years’ experience in implementing administrative systems, procedures, policies, and monitoring projects. Determined to implement earned skills and knowledge for the rapid growth of the prospective company while providing a diverse administrative support. More than 4 years successful experience in Customer Care Associates in BPO Companies in the industry. Managing and providing quality service to customers who are among the top 10 biggest companies revenue in Manila, Philippines. Extremely dedicated Customer Care Specialist with a stellar customer satisfaction record. Adept at conducting customer account research to fulfill requests and rectify data entry and billing errors. Flexible scheduling availability to include evenings weekends and emergency situations. Excellence in documenting all call information according to standard operating procedures. Capable of tackling challenges, problem-solving, multi-tasking, negotiating, monitoring of key accounts. A dedicated team player with qualities like confidence and a good telephone manner. MA in Christian Education Major in Guidance Counseling FAR EAST ADVENT SCHOOL OF THEOLOGY INTERNATIONAL INC. EX P ERIENCE Bacoor Cavite / Philippines BES Ext. Class Nueva Ecija / Philippines Graduated 2017 Performs duties assigned by the Director for Administration and/or the Chief Operations Director and President. AB in Christian Education Major in Values Education FAR EAST ADVENT SCHOOL OF THEOLOGY INTERNATIONAL INC.  Bacoor Cavite / Philippines BES Ext. Class Nueva Ecija / Philippines June 12, 2015 SASAO | JEG Essential Colleges Inc.  Pasay City / Manila / Philippines March 2001 SKILLS  Administrative Support  Customer Service / Support  Google Docs / Email Handling  Internet Research  MS Office  Project Management  Grit  Resilient  Integrity  Prudence  Passion for Excellence Sees to it that all pertinent rules and regulations governing the student life in the College are observed. Seek scholarship funding from various government agencies Executive Assistant | HRM | BES Inc. Nueva Ecija, Philippines—- Responsibilities in this position were similar to an "administrator" yet in a more collaborative, less hierarchical environment.   Physical Therapy Assistant MLA SANITARIUM & HOSPITAL AND SCHOOL OF MEDICAL ARTS Nueva Ecija, Philippines—2020— Current Assist school President with event planning, scheduling meetings, as well as managing school calendar Attended meetings with different school administrators to introduce innovative teaching strategies Secretary to the Sch. Director | Bangkok Advent School Bangkok, Thailand—- Provided secretarial support to Director, Principals and Administrative Managers    Handled all office duties, including phones, emails and preparation of materials for all meetings, conferences. Assists administrator and other staff in planning and preparing for staff meetings, in-services, conferences, and workshops. Typed correspondence, calendars and handbooks as requested by school Director Health Care Specialist | Hinduja Global Solutions Manila, Philippines—- Explained group and individual health insurance features and quotes to clients.  Provided efficient processing of customer policies such as status and coverage changes. Equifax Credit Bureau CSR | SITEL Philippines Manila, Philippines—2008—2011 Researched and analyzed financial histories  Working with customers to resolve credit reporting discrepancies References Furnished Upon Request M R MARANATHA RALLOS